Michael Francis
Hempstead
Summary
Finance professional with extensive experience in accounts management and credit control. Known for streamlining payment processes, resolving discrepancies, and maintaining accurate financial records. Strong collaborator focused on team success and dependable in adapting to changing business needs, ensuring efficient operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Coffee Distributing Corporation
Garden City Park, NY
10.2023 - Current
- Reconciled accounts receivable ledgers, ensuring consistency between records and customer payments.
- Makes collection calls to clients and businesses with past due accounts.
- Processed customer invoices and payment requests with high accuracy and attention to detail.
- Oversees payments to ensure proper allocation.
- Initiates credit memos.
- Processes one-time credit card payments to bring accounts current.
- Manages and responds to customer requests for invoices, statements of account, and updating account information.
- Sends financial and billing statements via email /mail.
- Manages write-offs.
- Places or releases holds placed on past due accounts.
- Uses Excel to prepare statements and reports.
- Performs other duties as assigned.
Claims Adjuster
GEICO
Woodbury, NY
11.2021 - 06.2023
- Collaborated with policyholders to gather necessary documentation for claim resolution.
- Evaluated and processed insurance claims for accuracy and compliance with company policies.
- Deliver excellent customer service assisting customers with any questions or concerns in regards to the claim.
- Analyzed complex claims to determine liability and negotiate settlements effectively.
- Work with customers to get their vehicle inspected or set up repairs.
- Determine liability.
Debt Collector/Customer Service
Sunrise Credit Services, Inc
Farmingdale, NY
05.2012 - 05.2020
- Contact overdue accounts for payment collection.
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Maintained accurate records of collections activities and client interactions in CRM system.
- Facilitate the reconciliation of customer account discrepancies.
- Assess orders to determine their release and billing eligibility.
- Respond to customer inquiries via phone and email regarding their accounts.
- Collaborate and communicate with branches and colleagues regarding customer accounts, inquiries, and orders.
- Demonstrate strong teamwork skills.
- Team leader responsible for training and supervising team to get best results.
- Set daily and monthly goals to achieve as a team.
- Both commercial and consumer collections.
Lifeguard/Swim Instructor
Town of Hempstead
Hempstead, NY
06.2010 - 09.2012
- Supervise the pool and ensure the safety of those swimming.
- Ensure injury prevention by enforcing all rules and regulations of the pool and surrounding area.
- Rescues distressed or helpless swimmers. Applies resuscitation and, as necessary, administers first-aid.
Cashier/Customer Service
Target
Levittown, NY
03.2012 - 05.2012
- Responsible for handling cash registers and providing customer service.
- Greeting customers, collecting payments, managing returns and refunds, answering to customer inquiries, and stocking shelves.
Customer Service Representative
Macy's
Garden City, NY
09.2010 - 03.2012
- Responsibilities include greeting patrons, providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register.
- Restock and reorganize products.
Education
Bachelor of Science - Accounting And Finance
SUNY College At Old Westbury
Old Westbury, NY09-2015
High School Diploma -
Uniondale High School
Uniondale, NY08.2010
Skills
- Leadership
- Accounts receivable
- Data entry
- Microsoft Office
- Negotiation
- Accounts payable
- Customer service
- Accurate payment posting
- Aging reports analysis
- Credit and collections
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Billing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Achieved leadership position by completing daily tasks with accuracy and efficiency.
Languages
English - Fluent
Certification
- Driver's License
- Lifeguarding/First Aid/CPR/AED
- BLS Certification
- Non-CDL Class C
Timeline
Accounts Receivable Specialist
Coffee Distributing Corporation
10.2023 - Current
Claims Adjuster
GEICO
11.2021 - 06.2023
Debt Collector/Customer Service
Sunrise Credit Services, Inc
05.2012 - 05.2020
Cashier/Customer Service
Target
03.2012 - 05.2012
Customer Service Representative
Macy's
09.2010 - 03.2012
Lifeguard/Swim Instructor
Town of Hempstead
06.2010 - 09.2012
Bachelor of Science - Accounting And Finance
SUNY College At Old Westbury
High School Diploma -
Uniondale High School