Michael Francis
Boynton Beach
Summary
Security Operations Manager with comprehensive experience leading armed security operations, supervising personnel, and enforcing security protocols across facilities. Proven background in armed team management, K‑License firearm training oversight, access control, and incident response, with a strong emphasis on risk mitigation and compliance. Experienced in payroll management, scheduling, and operational accountability, ensuring accurate timekeeping and proper staffing coverage. Recognized for decisive leadership, calm judgment under pressure, and maintaining safe, secure environments while protecting people, property, and assets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Sunstates Security
Fort Lauderdale, FL
02.2023 - Current
- Managed scheduling and resource allocation for efficient deployment of security personnel.
- Developed and maintained strong client relationships, ensuring responsiveness to needs and concerns.
- Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
- Coordinated emergency response plans, enhancing readiness for potential security challenges.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw reconciliation of payroll accounts, correcting discrepancies and maintaining data integrity.
- Collaborated with HR to ensure accurate employee classification and benefits enrollment for payroll purposes.
Security Site Supervisor
Sunstates Security
Boca Raton, FL
09.2017 - 02.2023
- Supervised security personnel, ensuring adherence to protocols and operational standards.
- Conducted regular site inspections to identify vulnerabilities and enhance safety measures.
- Collaborated with law enforcement during incidents, facilitating effective response strategies.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
Store Manager
Mattress Firm
Boca Raton, FL
04.2016 - 07.2018
- Led team to achieve sales targets through effective training and performance management.
- Developed customer service protocols enhancing client satisfaction and retention rates.
- Analyzed inventory levels and implemented strategies reducing stock discrepancies.
- Streamlined operational processes, improving workflow efficiency across store functions.
Outside Plant Technician
AT&T
Boynton Beach, FL
01.2014 - 03.2016
- Installed and maintained outside plant facilities, ensuring optimal service delivery.
- Conducted routine inspections and repairs to enhance network reliability and performance.
- Collaborated with team members to troubleshoot issues, minimizing downtime for customers.
- Implemented safety protocols during installation processes to ensure compliance with regulations.
Education
High School Diploma -
Santaluces High School
Lake Worth, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Client relationships
- Schedule management
- Payroll review
- Weapon maintenance
- First aid training
- Firearms safety
- Marksmanship fundamentals
Certification
- Licensed Firearm Instructor - 2024
Timeline
Operations Manager
Sunstates Security
02.2023 - Current
Security Site Supervisor
Sunstates Security
09.2017 - 02.2023
Store Manager
Mattress Firm
04.2016 - 07.2018
Outside Plant Technician
AT&T
01.2014 - 03.2016
High School Diploma -
Santaluces High School