Michael Freeman
Big Mikes BBQ
Angier,NC
9
years of professional experience
Dedicated Kitchen Manager with expertise in staff development and operational efficiency. Committed to ensuring compliance with health standards while enhancing team engagement and customer satisfaction.
Work History
KM/General Manager
3 Years 10 Months- Managed employee reviews, training, schedules, etc.
- Built strong relationships with clients, vendors, and partners to ensure long-term success
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- main pitmaster/overseeing daily pit operations
- heavy focus on customer satisfaction and overall hospitality
- inventory, proper product levels
- creating new menu items, rotating specials.
- keeping up with sales, drawer counting, safe counting daily
Kitchen Manager
2 Years 1 Month- Developed and implemented training programs to enhance team skills and performance.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated menu planning, incorporating seasonal ingredients and customer preferences.
- Ensured compliance with health regulations, conducting regular inspections of kitchen facilities.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Kitchen Manager
3 Years 5 Months- Streamlined kitchen workflows to improve service speed and quality of food preparation.
- Developed and implemented training programs to enhance team skills and performance.
- Collaborated with suppliers to negotiate pricing and maintain quality of ingredients.
- Led cross-functional meetings to align goals between kitchen operations and front-of-house staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Education
No Degree
Skills
Staff management
Staff training/development
Staff development
Leadership and team building
Customer relations
Staff training
Team player
Operational oversight
Timeline
KM/General Manager
Big Mikes BBQ
10.2022 - CurrentRead More
Kitchen Manager
Redneck BBQ Lab
08.2020 - 09.2022Read More
Kitchen Manager
State of Beer
03.2017 - 08.2020Read More
Cary High School
No Degree
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