Michael Fritz
Littleton ,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health/insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson (CEBT)
Denver, CO
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to provide the best service possible
- Provided assistance to members and providers, paying attention to special needs or wants.
Home Health Scheduler
Brookdale Home Health
Denver, CO
06.2017 - 05.2018
- Scheduling Home Health Visits for all Brookdale Home Health Patients in the state of Colorado
- Coordinated all appointments directly with clinical staff
- Answering scheduling calls from clients and clinicians
- Entering all clinical notes from providers into patients charts to maintain up-to-date patient information.
Customer Service Team Lead
Vanderbilt Medical Center
Nashville, TN
04.2014 - 04.2017
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
No Degree - Business
Pellissippi State Community College
Knoxville, TNSkills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Documentation
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Willis Towers Watson (CEBT)
05.2018 - Current
Home Health Scheduler
Brookdale Home Health
06.2017 - 05.2018
Customer Service Team Lead
Vanderbilt Medical Center
04.2014 - 04.2017
No Degree - Business
Pellissippi State Community College
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