Michael Gaines
Syracuse,NY
Summary
Outgoing and dedicated to communicating with people thorough client education. Pursuing employment with an organization that appreciates good customer service, drive and a positive attitude. I want to be a part of a team committed to the betterment of people.
Overview
29
29
years of professional experience
Work History
Auto Sales Representative
Cuse Cars
Syracuse, NY
01.2017 - Current
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Collaborated with marketing team to promote dealership events and promotions.
- Handled paperwork for vehicle purchases, ensuring compliance with regulations.
- Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
- Assisted in developing promotional materials, such as brochures, flyers, and advertisements.
On- Air Personality
Inner Harbor Media
Syracuse, NY
02.2016 - Current
- Developed storylines for broadcasts to engage listeners and increase audience numbers.
- Offered commentary on music, local politics and other matters.
- Announced station breaks, commercials and public service information
- Collaborated with production teams to ensure seamless broadcast operations.
- Conducted interviews with guests, fostering conversations on various topics.
- Managed social media accounts to promote shows and interact with listeners.
- Coordinated with marketing team to develop creative campaigns for advertising purposes.
- Edited audio files using digital editing software such as Adobe Audition and Pro Tools.
- Communicated regularly with program directors regarding upcoming shows or special events.
Account Executive
Intersurgical
East Syracuse, NY
12.2021 - 01.2023
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Informed customers of estimated delivery schedules, service contracts, warranties or other information pertaining to purchased products.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Input data into CRM system to manage existing portfolios and potential leads.
- Managed client relationships to ensure satisfaction and retention.
- Delivered presentations to educate clients about product features and benefits.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Nightclub Manager
Greystoke industries
Syracuse, NY
10.2014 - 01.2017
- Supervised nightly operations to ensure smooth functioning of the nightclub.
- Managed staff schedules and assigned roles for efficient service delivery.
- Maintained inventory levels and ordered supplies as needed for events.
- Coordinated with security to enforce safety protocols and crowd management.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Analyzed sales data and identified areas where improvements could be made in terms of product offerings or pricing structures.
- Collaborated with sound engineers, DJs, and musicians, ensuring equipment is properly set up prior to events.
- Conducted regular inspections of premises throughout shift hours ; addressed any potential hazards immediately .
- Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
Host/Music Director/Commercial Producer/Writer
Iheart Media
Syracuse, NY
01.2001 - 03.2016
- Offered commentary on music, local politics and other matters.
- Engaged listeners by keeping audience informed of latest singles, events and news.
- Focused on selecting entertainment consistent with targeted demographic audience.
- Performed voice-over work for on-air commercials.
- Used social media strategically as marketing tool and to keep up to date with ever-changing music landscape.
- Built excellent rapport with listeners by creating fun and innovative contests and promotions.
- Coordinated production schedules, editing, printing and duplication processes.
- Identified opportunities to streamline operations and complete projects before deadlines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
- Interviewed celebrity guests and maintained consistent listener ratings.
Brand Ambassador/ Endorser
Cricket Wireless
Syracuse, NY
03.2010 - 01.2016
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Promoted products using social media outlets Facebook and Instagram.
- Took high-quality photographs of products to support social media campaigns.
- Bolstered brand awareness by creating and executing marketing campaigns utilizing public appearances.
- Created content, wrote, recorded and produced commercials an promos describing product functionality, deals and promoted new products as they were released.
- Arranged public appearances.
Special Education Instructor
Syracuse City School District
Syracuse, NY
08.1996 - 06.2001
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Maintained focused, inclusive and supportive learning environments.
Education
Associate of Arts - Communications
Onondaga Community College
Syracuse, NY03.2016
Some College (No Degree) - Communications
Syracuse University
Syracuse NySkills
- Public speaking
- Working collaboratively
- Friendly, positive attitude
- Relationship building
- Troubleshooting
- Persuasive negotiations
- Social media savvy
- Excellent communication skills/Active listening
- Promotional sales events
- Rapport and relationship building
- Networking
References
Available upon request.
Additional Information
2013 NAACP Media Image award recipient.
Timeline
Account Executive
Intersurgical
12.2021 - 01.2023
Auto Sales Representative
Cuse Cars
01.2017 - Current
On- Air Personality
Inner Harbor Media
02.2016 - Current
Nightclub Manager
Greystoke industries
10.2014 - 01.2017
Brand Ambassador/ Endorser
Cricket Wireless
03.2010 - 01.2016
Host/Music Director/Commercial Producer/Writer
Iheart Media
01.2001 - 03.2016
Special Education Instructor
Syracuse City School District
08.1996 - 06.2001
Associate of Arts - Communications
Onondaga Community College
Some College (No Degree) - Communications
Syracuse University
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