Michael Galbreath
Summary
Dynamic professional with extensive experience in hospitality and healthcare, adept at overcoming challenges. Demonstrates strong problem-solving abilities and a proactive approach to tasks. Recognized for adaptability, creativity, and a focus on achieving results. Dedicated to contributing meaningfully and supporting organizational objectives.
Overview
14
14
years of professional experience
Work History
Executive Housekeeping Manager
RainMaker Hospitality
09.2023 - Current
- Executed preventive maintenance plans to ensure long-term facility upkeep and smooth operations.
- Maximized guest satisfaction by addressing concerns and special requests regarding room cleanliness.
- Implemented process improvement initiatives that significantly increased staff productivity.
- Led cross-functional teams to successfully complete large-scale projects with minimal guest disruption.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Trained and mentored new staff on cleaning and safety protocols.
Rideshare Driver
Lyft
09.2020 - 10.2023
- Cultivated strong communication skills through daily interactions with diverse rider groups.
- Addressed passenger concerns and complaints with professionalism and courtesy.
- Adhered to company guidelines during all passenger interactions.
- Facilitated luggage loading and unloading to enhance customer service experience.
Warehouse Worker
UPS Freight
01.2022 - 03.2023
- Efficiently loaded, unloaded, and transported materials between storage and production areas.
- Consistently lifted materials weighing up to 40 pounds to facilitate operations.
- Enforced strict housekeeping guidelines, maintaining clean workspaces in storage areas and equipment zones.
- Streamlined picking, packing, and shipping procedures to reduce order processing times.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Medical Records Specialist
Baptist Health Hospital
02.2016 - 09.2020
- Facilitated effective communication with staff, patients, and insurance companies via email and telephone.
- Coordinated responses to subpoenas and legal requests while collaborating with legal counsel.
- Processed medical records requests from external providers in accordance with applicable laws.
- Maintained patient records in adherence to security regulations and privacy standards.
- Logged requests for medical information accurately to ensure compliance and tracking.
Medical Records Clerk
Baptist Health Hospital
01.2011 - 02.2016
- Ensured HIPAA compliance by adhering to stringent confidentiality guidelines for sensitive patient information.
- Maintained confidentiality of all medical records to meet HIPAA regulations.
- Processed medical records requests from external providers in accordance with facility, state, and federal laws.
- Scanned medical records into digital format for efficient retrieval and accessibility.
Education
GED -
Paducah Tilghman High School
Paducah, KY05-2022
Skills
- Customer service focus
- Housekeeping management
- Health and safety compliance
- Task delegation
- Employee engagement
- Leadership effectiveness
Timeline
Executive Housekeeping Manager
RainMaker Hospitality
09.2023 - Current
Warehouse Worker
UPS Freight
01.2022 - 03.2023
Rideshare Driver
Lyft
09.2020 - 10.2023
Medical Records Specialist
Baptist Health Hospital
02.2016 - 09.2020
Medical Records Clerk
Baptist Health Hospital
01.2011 - 02.2016
GED -
Paducah Tilghman High School
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