Michael Gallagher
Jacksonville
Summary
Results-driven assistant manager with over 7 years of experience in retail and grocery sectors. Expertise in policy enforcement, decision-making, and training staff to improve service delivery and reduce waste. Focused on optimizing operations while ensuring exceptional customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Domino's Pizza
3611 St Johns Bluff Rd S
05.2018 - Current
- Led daily operations, ensuring adherence to quality standards and efficient service delivery.
- Trained and mentored staff on best practices for customer engagement and food safety protocols.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Developed employee schedules, optimizing labor costs while maintaining service levels during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily operations to maintain store cleanliness and organization.
Grocery Team Member
Publix
731 Duval Station Rd
04.2023 - 05.2024
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Collaborated with team members to maintain cleanliness and organization of store displays.
- Monitored inventory levels to support stock replenishment and reduce product shortages.
- Trained new team members on store policies and best practices for customer engagement.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Assisted in inventory management for optimal product availability and reduced waste.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Warehouse Worker
Amazon
12900 Pecan Park Rd
04.2021 - 03.2022
- Ensured accurate order picking and packing to meet customer expectations.
- Monitored stock levels and conducted regular inventory audits.
- Collaborated with team members to streamline shipping processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Education
High School Diploma -
Paxon School For Advanced Studies
3239 Norman E Thagard Blvd06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Policy enforcement
- Computer skills
- Multitasking
- Professional and courteous
Languages
English
Native or Bilingual
Timeline
Grocery Team Member
Publix
04.2023 - 05.2024
Warehouse Worker
Amazon
04.2021 - 03.2022
Assistant Manager
Domino's Pizza
05.2018 - Current
High School Diploma -
Paxon School For Advanced Studies