Michael Galloway
Palatine,IL
Summary
Skilled Security Officer offering over 25 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Goodwill Industries SEW
01.2023 - 09.2023
- Lead and offer job duty guidance to personnel assigned
- Develop and coach employees to maximize their individual potential
- Assist with setting goals for each employee, ensuring monthly, quarterly and yearly goals are met.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Security Services Ambassador/Lead
Chicago Cubs
04.2017 - 01.2023
- Assist guests with security screening, bag checking, greeting and locating seats
- Answering questions about Wrigley Field
- Promoting a safe and enjoyable experience
- Identify, respond to, and report safety risks, inappropriate behavior or medical situations through functional hierarchy
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Front of House Supervisor
Broadway In Chicago
07.2022 - 12.2022
- Oversee the front of house operation at all the theatrical venues
- Work closely with Management to ensure that operations run as smoothly as possible during the show
- Aiding the staff to provide the best customer service possible.
Security Officer
Howe Security
04.2021 - 06.2022
- Oversee safety and security at office buildings and schools
- Patrol buildings and checking doors and rooms
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Crowd Management
At Your Service
02.2018 - 01.2021
- Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
- Enhanced venue safety by conducting thorough checks and monitoring entry points.
- Incident report documentation
- Escort athletes/performers to and from locker/dressing rooms as directed
- Perform visual bag searches at gates to prevent entry of prohibited items.
Artistic Director, Co-Founder
Twin City Theatre Company
09.2015 - 01.2018
- Choose and secure licenses for all productions, Executive Produced all productions
- Developed and coordinated the implementation of fundraising strategies and activities
- Charged with overseeing all budgets for productions and community events
- Obtained local, state and federal grants.
- Elevated artistic performances by implementing innovative concepts and creative direction.
- Collaborated with production teams to develop visually stunning stage designs for memorable experiences.
Education
Bachelor of Science, Management - Business Management
Eastern Illinois University
Charleston, IL01.2024
Marketing -
Baker College
Cadillac, MI01.2004
Musical Theatre - Acting
American Musical And Dramatic Academy
New York, NY01.1991
Skills
- Staff Management
- Schedule Development
- Threat Management
- CCTV Surveillance
- Facility Security
- Emergency Response
- Building Security
Certification
- Sensory Inclusive Initiative
- Unarmed security
- CPR/AED
Timeline
Supervisor
Goodwill Industries SEW
01.2023 - 09.2023
Front of House Supervisor
Broadway In Chicago
07.2022 - 12.2022
Security Officer
Howe Security
04.2021 - 06.2022
Crowd Management
At Your Service
02.2018 - 01.2021
Security Services Ambassador/Lead
Chicago Cubs
04.2017 - 01.2023
Artistic Director, Co-Founder
Twin City Theatre Company
09.2015 - 01.2018
Bachelor of Science, Management - Business Management
Eastern Illinois University
Marketing -
Baker College
Musical Theatre - Acting
American Musical And Dramatic Academy
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