Michael Garcia
Royse City,USA
Summary
Dynamic Client Relations Coordinator at Medical City Healthcare At Home with a proven track record in relationship building and effective communication. Expert in developing marketing strategies that drive revenue growth and enhance customer satisfaction. Skilled in CRM software, specializing in developing collaborations that elevate service quality and exceed sales objectives.
Overview
10
10
years of professional experience
Work History
CLIENT RELATIONS COORDINATOR
Medical City Healthcare At Home
Dallas, Texas
11.2023 - Current
- Managed daily operations of client relations, overseeing patient onboarding and discharges.
- Cultivated positive customer relationships through accurate information and effective solutions.
- Established trust with hospital case managers through proactive communication and problem-solving.
- Coordinated internal referral communication for timely initiation of home health services.
- Identified opportunities for improvement in customer service processes and procedures.
- Recorded details of inquiries and complaints to keep accurate customer interaction records.
- Followed up with customers to confirm actions met satisfaction standards.
- Created strategies to drive sales revenue and enhance stakeholder relationships.
REGIONAL COMMUNITY MANAGER
Accentcare
McKinney, TX
01.2022 - 12.2022
- Represented region in interactions with physicians, hospitals, and public health agencies to expand Medicare and home health services.
- Identified business opportunities and implemented specialty programs, collaborating with senior leadership to meet referral and admission goals.
- Mentored and trained community liaisons, enhancing sales effectiveness and facilitating staff recruitment.
- Set sales targets for community liaisons, driving performance improvements.
CARE TRANSITION MANAGER
Brookdale Home Health
Irving, TX
04.2018 - 12.2022
- Partnered with GM, VP of Sales, and regional sales leadership to identify and transition new business and referral sources, supporting agency growth in senior living market.
- Identifies opportunities for all service lines to provide services within senior living settings.
- Collaborated with operations to enhance Brookdale Home Health brand in community, identify sales opportunities, and establish relationships with referral sources, aligning operations and sales growth strategies.
- Maintained a disciplined and systematic approach to sales development for RSMs, MDMs, and AEs through regularly scheduled calls, meetings, and ride-alongs to address opportunities within the senior housing market.
- Establish a clear direction by effectively communicating the organization's sales and strategic partnership goals, priorities, and professional sales standards.
- Ensure compliance with all regulatory agencies governing sales referrals and other sales-related activities.
BUSINESS DEVELOPMENT SPECIALIST
Theracare Home Health
Austin, TX
04.2017 - 04.2018
- Developed strategic partnerships with healthcare providers and community organizations.
- Conducted market research to identify new business opportunities and trends.
- Managed client relationships to ensure satisfaction and retention.
- Generated and managed referrals, liaising between agency and community to enhance patient census.
COMMUNITY RELATIONS DIRECTOR
Elmcroft Of Austin Assisted Living
Austin, Texas
08.2016 - 04.2017
- Exceeded sales targets to drive community occupancy and increase revenue.
- Developed business plans and marketing strategies quarterly, driving census growth.
- Cultivated relationships with local physicians, therapists, and hospitals, resulting in increased referrals.
- Functioned as a liaison for potential residents and families, facilitating move-ins and enhancing the community experience.
BUSINESS DEVELOPMENT REPRESENTATIVE
Accentcare Inc
Austin, US
- Drove revenue by exceeding sales goals and identifying new business opportunities.
- Implemented marketing plans while analyzing competitor activities and pricing strategies to inform business development initiatives.
- Established and maintained relationships with referral sources, enhancing collaboration with physicians and hospitals.
- Collaborated with clinical operations and marketing teams to facilitate seamless patient transitions and improve service delivery.
- Presented disease-specific clinical programs while conducting in-services to educate partners on hospice benefits.
Education
HIGH SCHOOL DIPLOMA -
Los Lunas High School
Los Lunas, NM01-1994
Skills
- Key account management
- CRM software proficiency
- Marketing strategies
- Effective communication
- Relationship building
- Team collaboration
- Conflict resolution
- Professional demeanor
Timeline
CLIENT RELATIONS COORDINATOR
Medical City Healthcare At Home
11.2023 - Current
REGIONAL COMMUNITY MANAGER
Accentcare
01.2022 - 12.2022
CARE TRANSITION MANAGER
Brookdale Home Health
04.2018 - 12.2022
BUSINESS DEVELOPMENT SPECIALIST
Theracare Home Health
04.2017 - 04.2018
COMMUNITY RELATIONS DIRECTOR
Elmcroft Of Austin Assisted Living
08.2016 - 04.2017
BUSINESS DEVELOPMENT REPRESENTATIVE
Accentcare Inc
HIGH SCHOOL DIPLOMA -
Los Lunas High School