Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michael Gassel

Royal Oak,MI

Summary

Outgoing Wireless Sales Associate offering 13 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience

Work History

Mobile Expert

T-Mobile
10.2023 - Current
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Mobile Expert

Metro by T-Mobile
03.2012 - 04.2023
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Participated in T-Mobile's L.E.A.D program where I learned management and leadership skills
  • Field placement as an assistant manager, leading my store to 6 months above sales goals

Cable Assembler

CABLCON
01.2010 - 01.2012
  • Developed and tested prototypes in accordance with engineering specifications, utilizing electrical and mechanical tools.
  • Trained new employees in assembly skills to improve team production levels.
  • Conferred with management and design staff to fully understand and comply with strict production specifications.
  • Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Education

No Degree - Communications

University of Michigan, Dearborn
Dearborn, MI

Bachelor of Arts - English

Wayne State University
Detroit, MI
06-2006

Skills

  • Performance optimization strategies
  • Mobile device management
  • Manage inventory
  • Multitasking Abilities
  • Informed product selections
  • Reliability
  • Speech clarity
  • Sales expertise
  • Team supervision
  • Effective communication
  • Team collaboration
  • Excellent communication

Accomplishments

  • Supervised team of 5 staff members.
  • Selected to and graduated from T-Mobile LEAD program
  • LEAD program allowed me to learn leadership, problem solving, and general management skills, culminating in a 6 month long field placement as an assistant manager
  • Was a winner of Winner's Circle for April 2020 for my service during the Covid-19 lockdown

Languages

English
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
10.2023 - Current

Mobile Expert

Metro by T-Mobile
03.2012 - 04.2023

Cable Assembler

CABLCON
01.2010 - 01.2012

No Degree - Communications

University of Michigan, Dearborn

Bachelor of Arts - English

Wayne State University

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