Michael Gibson

• Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
• Interacted well with customers to build connections.

• Trained and mentored new staff on restaurant policies, customer service, and operational procedures.
• Managed inventory levels, placing orders to maintain stock.
• Assisted in scheduling staff shifts to optimize productivity and improve labor cost efficiency.

2021-2024: Location Manager

• Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.

2020-2022: Shift Lead

• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Frequently inspected production area to verify proper equipment operation.

2018-2020: Associate

• Kept customer areas clean and tidy to maintain professional, hygienic standards.
• Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
• Completed cash and credit card transactions accurately using POS software.