Michael Gilson
Portland,OR
Summary
Dynamic leader with a proven track record at XPO, enhancing team productivity through effective staff management and training in outbound, inbound, and dispatch operations. Excelled in optimizing workflows and elevating customer satisfaction, demonstrating exceptional problem-solving and employee motivation skills.
Overview
9
9
years of professional experience
Work History
Supervisor
XPO
01.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Hostler
XPO
01.2018 - 01.2020
- Minimized delays during peak periods by swiftly responding to requests from dispatchers or drivers for trailer moves or adjustments.
- Optimized yard space utilization by efficiently moving trailers into designated spots according to priority levels.
- Improved yard efficiency by coordinating and assigning tasks to appropriate team members.
- Maintained a safe work environment by adhering to safety regulations and conducting regular inspections.
Dock Worker
XPO
05.2015 - 01.2018
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
Education
Diploma -
Campbell County High School
Gillette, WY05.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Trained in outbound, inbound, and dispatch
Timeline
Supervisor
XPO
01.2020 - Current
Hostler
XPO
01.2018 - 01.2020
Dock Worker
XPO
05.2015 - 01.2018
Diploma -
Campbell County High School
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