Michael Gisriel
Bel Air,MD
Summary
Proven track record of excellence in fast-paced environments, demonstrated at Banditos Tacos and Tequila where I enhanced customer satisfaction and loyalty through outstanding service and expert drink mixing. Adept at multitasking and clear communication, I consistently met sales targets at The Vitamin Shoppe, showcasing my customer service skills and reliability. I consider myself a detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
Work History
Bartender
Banditos Tacos & Tequila
09.2022 - 07.2024
- Utilized and prioritized the sale of private brand liquors to meet sales goals (Led bartending sales in final two months of employment)
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink and food orders simultaneously without compromising quality.
- Strategically defused challenging customers
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Sales Associate
The Vitamin Shoppe
03.2021 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Bachelor of Science - Mass Communication (Advertising Track)
Towson University
Baltimore, MD05.2025
Associate of Arts - Business Administration
Harford Community College
Bel Air, MD06.2022
High School Diploma -
Calvert Hall College
Towson, MD06.2020
Skills
- Clear and effective communicator
- Money-oriented
- Strong multitasking
- Customer service
- Salesmanship
- Computer information and technology
- Social media marketing/management
Timeline
Bartender
Banditos Tacos & Tequila
09.2022 - 07.2024
Sales Associate
The Vitamin Shoppe
03.2021 - 08.2022
Bachelor of Science - Mass Communication (Advertising Track)
Towson University
Associate of Arts - Business Administration
Harford Community College
High School Diploma -
Calvert Hall College
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