Michael Givens
Entrepreneur
Dallas
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Snap Clean Car Wash
06.2024 - Current
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cashier Team Lead
Golden Chick
04.2024 - 02.2025
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Assisted customers by answering questions and fulfilling requests.
Cashier
Wendys Fast Food
08.2022 - 08.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Rise Academy
Tyler, TX 05.2001 -
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Multi-tasking strength
Upselling
Sales expertise
Timeline
Sales Associate
Snap Clean Car Wash
06.2024 - Current
Cashier Team Lead
Golden Chick
04.2024 - 02.2025
Cashier
Wendys Fast Food
08.2022 - 08.2023
High School Diploma -
Rise Academy
05.2001 -
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