Michael Godbout
Kissimmee,Florida
Summary
Dynamic hospitality professional with extensive experience at Universal Orlando Resort and Walt Disney World, excelling in guest relations and team leadership. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in POS systems and bar setup, consistently ensuring operational excellence and a positive guest experience.
Overview
14
14
years of professional experience
Work History
Bar Back
Summer House on the Lake
Lake Buena Vista, FL
11.2023 - 12.2025
- Established bar setup for morning and evening operations.
- Restocked supplies throughout shifts to maintain service efficiency.
- Ensured bartenders received necessary support and resources.
- Prepared batches of specialty drinks to enhance menu offerings.
Utility • Lead
Splitsville
Lake Buena Vista, FL
11.2022 - 11.2023
- Ensured positive guest experiences through attentive service and responsiveness.
- Assisted team members with various tasks to enhance overall efficiency.
- Managed table assignments to optimize seating arrangements.
Team Captain • Admissions Operations
Universal Orlando Resort
Orlando, FL
08.2019 - 11.2022
- Oversaw daily operational tasks for park opening and closing, ensuring efficiency at Turnstiles and Rentals.
- Led and coached team members to enhance performance and adherence to standards.
- Monitored guest service standards, ensuring compliance with corporate and departmental policies and procedures.
Server
Tin Roof
Delray Beach, FL
10.2018 - 06.2019
- Provided exceptional guest service to elevate customer satisfaction levels.
- Scheduled private parties, utilizing a positive demeanor to engage clientele.
- Managed cash handling during shifts and executed cash-out operations to ensure financial accuracy.
Bartender • Manager
Arlington Cinema Inc.
Arlington, VA
06.2012 - 07.2018
- Executed theatre opening and closing procedures to ensure operational efficiency.
- Processed attendance projections and actuals for accurate reporting.
- Facilitated guest suggestions to enhance customer experience.
- Led a team of 15, promoting collaboration and performance excellence.
- Communicated effectively with GM and owners regarding operational updates.
- Completed end-of-shift logs to support team and leadership decision-making.
Education
GED -
Archbishop McCarthy High School
Fort Lauderdale, FL06-2007
Skills
- Fast learner
- Proficient with POS systems
- Square
- Aloha
- Gateway’s Galaxy
- Microsoft Office
- Bar setup
- Customer service
- Cash handling
- Guest relations
- Work scheduling
- Effective communication
- Problem solving
- Leadership skills
- Employee training
- Bar supply replenishment
- Beer keg installation
- Garnish preparation
References
- Max Wilkins, Summer House, Bar Manager, (443) 684-8839
- Chris Gibson, Universal Orlando Resort, Manager, (407) 412-3441
- Chip Dunn, Tin Roof Delray Beach, Manager, (615) 426-8007
- Tim Clark, Arlington Cinema Inc., (703) 400-3997
Leadership Experience
- It is a huge responsibility to manage the front gates of a major theme park, ensuring that up to 50,000 guests each day entered the park smoothly. I was highly thought of by my peers and they respected my leadership. I received several awards related to my job performance. I especially enjoyed helping guests who just needed a little bit of guidance to make their day special.
- Bar Manager - Arlington Cinema Inc., This was a great time to learn the front and back of the service industry. We held 285 people for sold out comedy shows. It showed me how to control my time and learn at a fast pace in the restaurant. I learned what teamwork really meant. Helping out and supporting wherever needed. One team, one dream.
Communication Skills
I’m a person who loves to challenge myself. I work hard and enjoy meeting new people. I like learning new processes and procedures and constantly question what could be done better.
Timeline
Bar Back
Summer House on the Lake
11.2023 - 12.2025
Utility • Lead
Splitsville
11.2022 - 11.2023
Team Captain • Admissions Operations
Universal Orlando Resort
08.2019 - 11.2022
Server
Tin Roof
10.2018 - 06.2019
Bartender • Manager
Arlington Cinema Inc.
06.2012 - 07.2018
GED -
Archbishop McCarthy High School