Michael Gonet
Boston,MA
Summary
Dynamic operations manager with extensive experience at VPNE Parking Solutions, excelling in staff training and conflict resolution. Proven track record in enhancing efficiency through innovative procedures and effective schedule development. Committed to delivering exceptional customer service while driving team performance and achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
PreFlight Airport Parking
Chelsea, MA
04.2026 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented new operational procedures, increasing efficiency.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responded to customer questions regarding products, prices and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Parking Operations Manager
VPNE Parking Solutions LLC
Boston, MA
05.2007 - 07.2024
- The majority of my time with VPNE, I was in a management position; however, I started as a valet attendant in 2007, continually moved up, and achieved the position of Assistant Director in 2016. Due to the realignment of duties within the company, however, the Assistant Director position was eliminated in 2019.
- I honed my management skills while providing top-notch customer service for many different clients and organizations, including Brigham & Women's Hospital, Boston Children's Hospital, Mandarin Oriental Hotel & Residences, Boys & Girls Clubs of Boston, Camp Harbor View annual Beach Ball, Isabella Stewart Gardner Museum, Boston Medical Center/Boston University Medical Campus, Newton-Wellesley Hospital, Gillette Stadium, Rodman Ride for Kids, and many others.
- Staff training and development.
- Payroll and revenue reporting.
- Staff and event scheduling.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
High School Diploma -
Springfield High School
Springfield, Illinois06-1996
Some College (No Degree) - Business Administration
Lincoln Land Community College
Springfield, IllinoisSkills
- Schedule development
- Expectation setting
- Quality control
- Training and mentoring
- Task delegation
- Risk management
- Processes and procedures
- Decision-making
- Operations management
- Inventory oversight
- Documentation and reporting
- Conflict resolution
- Attention to detail
- Verbal and written communication
- Payroll processing
- Customer service
- Staff management
Certification
- Massachusetts Driver's License (Class D)
Massachusetts Registry of Motor Vehicles
2021 (have had a continuous license since 1993; 1993 - 2007 in Illinois & 2007 - present in Massachusetts) - DOT Physical Certificate
Concentra Health, Wilmington, MA
2026
Affiliations
- Recreational golf player
Music concert attendee
Professional and college sports fan (Boston/ New England teams & University of Illinois)
Trivia player
Karaoke participant occasionally
Amateur photographer
Timeline
Supervisor
PreFlight Airport Parking
04.2026 - Current
Parking Operations Manager
VPNE Parking Solutions LLC
05.2007 - 07.2024
High School Diploma -
Springfield High School
Some College (No Degree) - Business Administration
Lincoln Land Community College