Michael gordon
Sunrise,Florida
Summary
Reliable Team member with a great background in meeting and exceeding production demands. Efficiently carries out physically demanding work by organizing supplies, following orders, and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Bell Gordon's Caribbean restaurant
Sunrise, FL
12.2022 - 03.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Team Associate
Adidas
Sunrise, Florida
03.2021 - 12.2022
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Performed quality assurance checks on products delivered by the team.
- Maintained inventory records and tracked deliveries.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Conducted weekly meetings with team members to discuss progress on tasks.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Addressed customer needs, responding to specific requests.
Volunteer
church
Sunrise, Florida
03.2014 - 01.2021
- Provided guidance and support to fellow volunteers during their shifts.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Attended weekly meetings to discuss progress and future initiatives.
- Provided assistance to staff in the daily operations of the organization.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2022
Skills
- Staff Development
- Time Management
- Workplace Safety
- Cash Handling
- Cleaning
- Customer Service
- Positive Attitude
- Attention to Detail
- Guest Services
- Positive and professional
Accomplishments
- Awards include straight A student, most valued player, leadership award, most likely to succeed award, gold cord for academics award, 3.5 GPA and higher award, and 2x state champion basketball award
Certification
- certification in ACA
- Food handler certification Florida
Timeline
Manager
Bell Gordon's Caribbean restaurant
12.2022 - 03.2024
Team Associate
Adidas
03.2021 - 12.2022
Volunteer
church
03.2014 - 01.2021
High School Diploma -
Coral Springs High School
- certification in ACA
- Food handler certification Florida
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