Michael Gorman
Fort Mitchell,KY
Summary
- Organized Firefighter dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental schedules. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
- Offering 20 plus years in customer service management and staff leadership. Collaborated with command staff to oversee hiring and training, direct patient care and employee performance. Strictly enforced safety protocols and standard procedures to drive optimal patient outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Firefighter /Advanced EMT
Independence Fire District
Independence, KY
03.2003 - Current
- Is operationally responsible for the department and for the quality of care in the absence of the command staff. Assists in directing / evaluating patient care activities within the scope of practice by supervising, coaching, motivating, and direction of associates. All the while providing the most appropriate customer care available.
- Coordinated with other first responders during multi-agency responses.
Education
Bachelor of Science - Hospitality Administration And Management
Thomas More College
Crestview Hills , KY05-2001
Skills
- Interdepartmental Functions Coordination
- Service Utilization Improvements
- Decision-Making
- Cooperative relationships
- Plans of care initiation
- Staff development and leadership
Certification
- KY and Nationally Registered license for patient care
References
References available upon request.
Timeline
Firefighter /Advanced EMT
Independence Fire District
03.2003 - Current
Bachelor of Science - Hospitality Administration And Management
Thomas More College
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