Michael Gose
East Middlebury
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and able to adapt a changing environment. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Dining Room Servery Supervisor
Middlebury College
Middlebury
01.2022 - Current
- Oversaw daily operations and ensured compliance with college policies.
- Resolved conflicts and provided support to foster a positive work environment.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Dining Room Servery Worker
Middlebury College
Middlebury
07.2018 - 01.2022
- Maintain cleanliness on my assigned station to Health Department standards
- Collaborated with team members to improve workflow efficiency during shifts.
- Supported events by setting up and breaking down spaces as needed.
- Communicated effectively with coworkers to coordinate tasks efficiently.
- Organize the work area at the end of the shift to ensure it is ready for the next team.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Kitchen Porter
Middlebury College
Middlebury
07.2016 - 07.2018
- Maintained cleanliness of kitchen and dining areas to ensure a hygienic environment.
- Operated dishwashing equipment to clean and sanitize utensils and cookware effectively.
- Sorted and disposed of waste in accordance with environmental standards and protocols.
- Ensured that all kitchen tools were properly stored after each shift was completed.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Maintained a safe working environment by adhering to safety protocols at all times.
Education
High School Diploma -
Fair Haven Union High School
Fair Haven, VT06-2012
Some College (No Degree) - Business Administration
Castleton University
Castleton, VtSkills
- Customer service
- Attention to detail
- Fast-paced environment
- Professionalism and courtesy
- Building and maintaining personal computers
- Troubleshooting various computer issues
Other Experience
- Built my own personal computer and upgraded and maintained it throughout the past 5+ years
- Reinstalled Windows operating system many times due to various issues
- Fixed compatibility problems with software
Timeline
Dining Room Servery Supervisor
Middlebury College
01.2022 - Current
Dining Room Servery Worker
Middlebury College
07.2018 - 01.2022
Kitchen Porter
Middlebury College
07.2016 - 07.2018
High School Diploma -
Fair Haven Union High School
Some College (No Degree) - Business Administration
Castleton University