MICHAEL GREEN
Plainfield,IL
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
15
15
years of professional experience
Work History
Service Manager
Diesel Service Center
08.2019 - 11.2024
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Material Handler
XPO Logistics
01.2016 - 01.2018
- Operated forklift, loaded and unloaded trailers and picked orders for customers
- Ensured safe and secure work environment and complied with OSHA standards
- Performed inventory control functions including physical counts and reconciled inventory within inventory system
Custodian
Central Elementary School
01.2010 - 01.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Education
Certificate - Data Analytics
Northeastern Illinois University
Chicago, IL12.2020
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Conflict resolution
- Customer service management
- Team collaboration and leadership
- Trustworthy and honest
Timeline
Service Manager
Diesel Service Center
08.2019 - 11.2024
Material Handler
XPO Logistics
01.2016 - 01.2018
Custodian
Central Elementary School
01.2010 - 01.2016
Certificate - Data Analytics
Northeastern Illinois University
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