Michael Griffin

• Provided exceptional customer support through active listening and problem-solving techniques.
• Collaborated with team members to resolve complex issues and enhance service delivery.
• Adapted communication style to meet diverse customer needs, enhancing satisfaction levels.
• Maintained detailed knowledge of policy changes and product offerings to provide accurate information to customers.
• Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
• Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
• Participated in regular training sessions to stay updated on the latest product developments and industry trends.
• Developed comprehensive knowledge of products and services to provide accurate solutions.
• Streamlined support processes for increased efficiency and faster response times.
• Identified recurring issues and contributed to process improvement discussions for better service outcomes.
• Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.

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• ⦁ Taking and completing commissions in a timely fashion that surpasses customer expectations
  ⦁ Created digital image files for use in digital and traditional printing methods.
  ⦁ Met with customers to present mockups and collect information for adjustments.
  ⦁ Developed creative design for print materials, brochures, banners, and signs.
  ⦁ Completed final touches for projects such as images sizes and font selection.
  ⦁ Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  ⦁ Proved successful working within tight deadlines and a fast-paced environment.
  ⦁ Completed final touches for projects before rollout.
  ⦁ Conceptualized creative designs for print materials, banners, and signs.
  ⦁ Developed graphics and visual content for social media campaigns.

⦁ Cared for customers who came in to store looking for supplies, support, and information
⦁ I assisted customers mainly in our Technology Department and Print Department
⦁ As Sales Advisor I mainly oversaw our Technology Department assisting customers with any issues they had with their devices, helped customers with deciding on the right devices for their personal and business needs, and insured that any items we did not have in store were ordered and delivered to them on time
⦁ As Assistant Manager I would oversee our Print Department, ensuring all print jobs and requests were completed to an above standard quality and all of our machines were operating at peak performance
⦁ I would also oversee the entire store, open and lock down the store for opening and closing, and handle disgruntled and belligerent customers to understand and deescalate any situation there was
⦁ Listened to customer details and offered matching solutions to meet wide range of requirements.
⦁ Increased sales by offering advice on purchases and promoting additional products.
⦁ Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
⦁ Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
⦁ Met with customers to discuss and ascertain needs, tailor solutions and close deals.

⦁ Cared for customers who visited our location and who were in need of financial aid
⦁ I assisted customers understand the options available to them to help secure their purchases and ensured they understood the programs we had to allow them to do so
⦁ I also received management training at the location, and worked as acting manager when the location's manager was not on location
⦁ Solved customer challenges by offering relevant products and services.
⦁ Engaged with customers to effectively build rapport and lasting relationships.
⦁ Engaged with customers to build rapport and loyalty.
⦁ Provided positive first impressions to welcome existing, new, and potential customers.
⦁ Educated clients on current promotional offerings and products using persuasive selling tactics.
⦁ Built relationships with customers to encourage repeat business.
⦁ Assessed customer needs and utilized suggestive selling techniques to drive sales.
⦁ Developed and maintained spreadsheets used by consumer-related financial operations.
⦁ Evaluated financial performance of clients and identified potential areas of improvement.

⦁ Cared for customer needs when they were unable to visit our location
⦁ Assisted customers who needed help locating or understanding products
⦁ Lifted and carried objects weighing roughly 40lbs daily
⦁ Processed daily orders through multi-carrier manifest system.
⦁ Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
⦁ Followed procedures at all times for personal and team safety.
⦁ Trained new associates on basic and advanced shipment procedures.
⦁ Followed SOPs to avoid mix-ups and damages to orders.
⦁ Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

⦁ Cared for customers when they visited our location
⦁ Ensured proper procedures were followed and all assets were accounted for on a daily basis
⦁ Handled sensitive documents and cashflow
⦁ Handled disputes that were within the authority to resolve
⦁ Educated customers on use of banking website and mobile apps.
⦁ Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
⦁ Processed customer transactions promptly, minimizing wait times.
⦁ Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
⦁ Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
⦁ Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
⦁ Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
⦁ Executed wire transfers, stop payments and account transfers.
⦁ Maintained accurate records of customer transactions in line with bank procedures.
⦁ Trained new hires on customer service policies and procedures.
⦁ Educated customers on online banking and mobile banking applications.

• Graphic Designer
  Self Employed | February 2015 - Present | 11 years 1 month⦁ Taking and completing commissions in a timely fashion that surpasses customer expectations
  ⦁ Created digital image files for use in digital and traditional printing methods.
  ⦁ Met with customers to present mockups and collect information for adjustments.
  ⦁ Developed creative design for print materials, brochures, banners, and signs.
  ⦁ Completed final touches for projects such as images sizes and font selection.
  ⦁ Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  ⦁ Proved successful working within tight deadlines and a fast-paced environment.
  ⦁ Completed final touches for projects before rollout.
  ⦁ Conceptualized creative designs for print materials, banners, and signs.
  ⦁ Developed graphics and visual content for social media campaigns.