Michael Griffin
Sanford,FL
Summary
Dedicated medical consultant with strong documentation proficiency and customer service skills. Experienced in resolving client issues efficiently while maintaining HIPAA compliance.
Overview
8
8
years of professional experience
Work History
Remote Medical Care Consultant
Trulieve
Clearwater, FL
05.2021 - Current
- Optimized call center operations by implementing efficient routing systems and reducing average call wait times.
- Followed HIPPA protocols to safeguard confidentiality of patient records.
- Communicated with coworkers and management to report challenges in a remote setting.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Medical Insurance Collector
Medical Data Systems Inc
Melbourne, FL
03.2019 - 05.2021
- Managed a large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, procedures, and HIPAA regulations.
- Analyzed patient accounts to identify discrepancies and resolve billing issues efficiently.
Store Associate
Jimmy John's Gourmet Sandwiches
Melbourne, FL
03.2018 - 03.2019
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Implemented process improvements that reduced wait times during peak hours for customers.
Education
High School Diploma -
Rockledge High School
Rockledge, FL05-2015
Skills
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Documentation proficiency
- Customer service
- Time management
Timeline
Remote Medical Care Consultant
Trulieve
05.2021 - Current
Medical Insurance Collector
Medical Data Systems Inc
03.2019 - 05.2021
Store Associate
Jimmy John's Gourmet Sandwiches
03.2018 - 03.2019
High School Diploma -
Rockledge High School