Michael Grodotzke
Houston,TX
Summary
Versatile customer service professional with over 15 years of experience in hospitality, retail, leasing, marketing, event planning, and cruise hosting. Expert in delivering exceptional customer experiences, problem-solving, and proactive service. Skilled in designing and facilitating events, managing social media and marketing, and creating welcoming environments. Known for a warm, friendly demeanor and ability to engage and empathize with diverse individuals, with a passion for elevating customer satisfaction.
Overview
16
16
years of professional experience
Work History
Leasing Professional
Hines
07.2023 - Current
- Achieved consistent 30% closing rate, ranking as top leasing agent regularly.
- Design and facilitate engaging resident events to enhance community involvement and satisfaction.
- Manage property's social media and event marketing initiatives, driving community engagement and brand awareness.
Leasing Manager
Morgan Group
04.2021 - 07.2023
- Monitored performance of leasing agents and coached on successful strategies.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Led team to win National J Turner Ora Elite 1% award consecutively for two years.
- Created and submitted daily reports on leasing activities
Travel Counselor/Singles Cruise Host
Vacations To Go
08.2015 - 05.2021
- Coordinated and facilitated singles events onboard, including mixers, themed parties, and group excursions.
- Engaged with guests to create welcoming, enjoyable atmosphere, fostering positive social interactions.
- Developed and implemented innovative icebreaker games and activities to encourage guest connections.
- Achieved highest closing sales ratio in company at 46.7%, delivering exceptional customer service and support.
Corporate Trainer
Kona Grill
Houston , TX
02.2015 - 05.2019
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Promotional Model
MKTG
Houston , TX
07.2016 - 07.2017
- Engaged customers with friendly demeanor and extensive product knowledge.
- Promoted and set up sales using communication and marketing abilities.
Customer Experience Supervisor
Banana Republic
The Woodlands , TX
09.2011 - 12.2014
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Manager
Earthbound Trading
Humble , TX
01.2008 - 04.2011
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Bachelor of Science - Genetics
University of Houston
Houston, TX12.2019
Skills
- Event Planning and Promotion
- Exceptional communication
- Brand representation
- Guest complaint resolution
- Food service knowledge
- Business Growth
- Customer Satisfaction
- Inventory Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leasing Professional
Hines
07.2023 - Current
Leasing Manager
Morgan Group
04.2021 - 07.2023
Promotional Model
MKTG
07.2016 - 07.2017
Travel Counselor/Singles Cruise Host
Vacations To Go
08.2015 - 05.2021
Corporate Trainer
Kona Grill
02.2015 - 05.2019
Customer Experience Supervisor
Banana Republic
09.2011 - 12.2014
Store Manager
Earthbound Trading
01.2008 - 04.2011
Bachelor of Science - Genetics
University of Houston
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