Michael Guerino
Highland
Summary
Customer-oriented employee looking for a flexible part time job. Several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
AutoZone
Lansing
05.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Implemented merchandising strategies that enhanced product visibility and increased sales.
- Monitored sales performance to pinpoint service improvement opportunities and enhance customer experience.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management and coordinated stock replenishment processes.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed staff schedules to align with peak business hours and demand.
- Recruited, trained and supervised new employees.
- Conducted regular safety inspections to ensure a secure shopping environment.
- Prepared monthly reports on sales figures, expenses, profits.
- Analyzed sales data to uncover trends and informed strategic adjustments to drive sales growth.
- Implemented successful business strategies to increase revenue and target new markets.
Receiving Dock Clerk
Amazon
Monee
07.2019 - 08.2023
- Coordinated dock operations and ensured timely loading of shipments.
- Inspected incoming and outgoing shipments for accuracy and quality.
- Operated forklifts and pallet jacks for efficient material handling.
- Monitored inventory levels, identifying discrepancies for management review.
- Communicated with cross-functional teams regarding shipment schedules.
- Trained new staff on dock procedures and safety protocols.
- Assisted in implementing process improvements that streamlined dock operations.
- Created daily activity reports to inform management decisions.
- Identified potential areas of improvement in existing processes and procedures.
Service Manager
JP Auto, LLC
Palos Heights
02.2015 - 07.2019
- Supervised daily operations of service department for customer satisfaction.
- Managed service team schedules and assigned tasks to optimize workflow.
- Coordinated with parts department to secure timely inventory for service operations.
- Prioritized and delegated daily work tasks to meet anticipated project.
- Maintained accurate records of service transactions and customer interactions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Assisted in developing marketing campaigns to enhance sales opportunities from existing clients.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor's Degree - Business And Marketing
Lewis University
Romeoville, IL 09.2010 - 06.2014
Skills
- Sales strategy development
- Sales performance analysis
- Inventory management
- Visual merchandising
- Customer service management
- Operational efficiency
- Budget management
- Team leadership
- Team development
- Effective communication
- Multitasking and organization
- Store displays
Timeline
Store Manager
AutoZone
05.2023 - Current
Receiving Dock Clerk
Amazon
07.2019 - 08.2023
Service Manager
JP Auto, LLC
02.2015 - 07.2019
Bachelor's Degree - Business And Marketing
Lewis University
09.2010 - 06.2014