- Baking
- I enjoy cooking for friends and family gatherings
- Watching Movies and TV Shows
- Music
Michael Guider
Jacksonville,FL
Summary
Accomplished Bus Operator and Transportation Coordinator with a proven track record of enhancing passenger satisfaction and optimizing route efficiency at Jacksonville Transportation Authority and Palmetto Health Richland. Expert in defensive driving and effective communication, demonstrated through exceptional service commendations and strategic transportation improvements. Skilled in adapting to varying weather conditions and maintaining a clean driving record.
Overview
25
25
years of professional experience
Work History
Bus Operator
Jacksonville Transportation Authority
06.1998 - 12.2020
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Transportation Coordinator
Palmetto Health Richland
03.1996 - 04.1998
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Analyzed transportation data to identify improvement opportunities.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
Education
High School Diploma -
C. A. Johnson Adult Education
Columbia12-1976
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Safe driving practices
- Effective communication skills
- Weather conditions adaptation
Interests
Timeline
Bus Operator
Jacksonville Transportation Authority
06.1998 - 12.2020
Transportation Coordinator
Palmetto Health Richland
03.1996 - 04.1998
High School Diploma -
C. A. Johnson Adult Education
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