Michael Guidotti
Bethpage,NY
Summary
Accomplished Operations Manager with a proven track record at Summit Security Services Inc., adept in enhancing operational efficiency and elevating customer satisfaction. Expert in safety procedures and conflict resolution, I have successfully mentored staff, streamlined processes, and significantly improved team productivity. My leadership has consistently ensured compliance and high-quality standards.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Aron Security bda Arrow Security
Melville, NY
06.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Addressed customer concerns with suitable solutions.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Oversaw daily schedules of security officers to ensure optimal coverage and efficiency.
Operations Manager
Allied Universal Security Services
Syosset, NY
12.2019 - 12.2021
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Presented performance and productivity reports to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
Operations Manager
Summit Security Services Inc.
Melville, NY
08.2014 - 12.2019
- Coordinated and handled calls for the Long Island region.
- Administered sick and vacation leave for security officers in the Long Island region.
- Liaised with clients to identify and implement tailored special coverages.
- Implemented disciplinary measures for security officers to maintain operational standards.
- Screened and interviewed prospective new employees.
- Coordinated and created schedules for new hires to ensure smooth integration.
- Oversaw scheduling for security personnel across the Long Island area (approximately 20,000 hours).
- Conducted comprehensive annual performance reviews to assess and enhance team productivity.
- Oversaw staffing and provided assistance during special events, enhancing operational efficiency. (NYS Parks Dept. Jones Beach).
Senior Field Supervisor
Summit Security Services Inc.
Melville, NY
11.2008 - 08.2014
- Maintained high work standards through consistent site inspections.
- Performed regular inspections of job sites to identify any potential safety issues or hazardous conditions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised staff members in the performance of their duties and ensured adherence to company policies and regulations.
- Enforced company policies by issuing verbal and written warnings to security officers.
- Assisted guards in preparing and submitting detailed reports.
- Assigned tasks from Operations Manager to field supervisors.
- Managed the startup process for new job sites.
- Coordinated vehicle management for the fleet, enhancing operational efficiency.
Education
High School Diploma -
Bayside High School
Bayside, NY06-1982
Skills
- Safety procedures
- Decision-making
- Conflict resolution
- Customer service
Affiliations
- Enjoy lisiting to music
- enjoy watching sports
Accomplishments
- recieved employee of the month for September 2024
References
References available upon request.
Timeline
Manager of Operations
Aron Security bda Arrow Security
06.2022 - Current
Operations Manager
Allied Universal Security Services
12.2019 - 12.2021
Operations Manager
Summit Security Services Inc.
08.2014 - 12.2019
Senior Field Supervisor
Summit Security Services Inc.
11.2008 - 08.2014
High School Diploma -
Bayside High School
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