Michael Gulman

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

• Native level speaker in English and Spanish.
• Successfully served hundreds of tables in the past, with no issues that I could not solve immediately or with very little intervention from my superiors.
• Supervised and coordinated the complete team of Housekeeping staff members (Between 50 and 70 people) at an ultra-luxurious resort.
• Managed to reduce the total expenses of the Housekeeping department due to the lack of issues and effective service.
• Always paid close attention to customer requests and went far beyond to ensure they were fulfilled.
• Author or coauthor of scientific articles, some published and many more in review.
• Academic excellence through high school and college.