Michael Hall
Kissimmee
Summary
Results-driven employee known for strong analytical skills and effective communication. Experienced in developing tailored financial strategies and enhancing client relationships. Ready to leverage expertise to improve client success. Quick learner capable of picking up any task given to me.
Overview
11
11
years of professional experience
Work History
Certified Debt Consultant
Done With Debt
Lake Forest, CA
11.2025 - 04.2026
- Developed personalized debt management plans for clients, improving financial literacy and reducing stress.
- Analyzed client financial situations to provide tailored recommendations, ensuring adherence to regulations and guidelines.
- Educated clients on debt repayment strategies, fostering informed decision-making and long-term financial health.
- Facilitated workshops on budgeting and credit management, enhancing community engagement and support networks.
- Handle sensitive client data, performing accurate entry of budgets, financial hardship details, and goals.
- Collaborate with internal departments and affiliates for seamless issue resolution and client experience
Certified Debt Specialist
Beyond Finance
Chicago, IL (Remote)
06.2022 - 08.2025
- Achieved an average of $1M+ in monthly sales through effective relationship building and needs-based consultation.
- Developed tailored debt repayment plans for clients, enhancing financial stability.
- Analyzed client financial situations to identify optimal debt resolution strategies.
- Educated clients on financial literacy and responsible credit management practices.
- Collaborated with internal teams and affiliates for seamless issue resolution and client success.
- Manage high-volume inbound and outbound calls with a focus on closing deals and improving financial literacy.
- Handle sensitive client information, perform accurate entry of budgets, financial hardships, and goals.
Delivery Driver
Jimmy Johns
Richmond, IN
11.2018 - 07.2021
- Delivered orders promptly, ensuring customer satisfaction and adherence to company standards.
- Maintained accurate order documentation, reducing discrepancies and enhancing operational efficiency.
- Operated delivery vehicle safely, following traffic regulations and company policies consistently.
- Assisted in training new drivers on delivery protocols and best practices for exceptional service.
- Assisted in kitchen operations and promoted large catering orders to increase revenue.
- Offered management role based on performance and leadership.
Department Head Backup
Kroger
Harrison, OH
09.2015 - 07.2017
- Led cross-functional team to enhance operational workflows and improve overall store efficiency.
- Developed training programs for staff, focusing on customer service excellence and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decisions for department promotions.
- Scheduled and assigned team responsibilities for smooth day-to-day store operations.
Education
BBA - Marketing
Indiana University East
Richmond, IN05-2022
Skills
- Excellent customer service
- Detail oriented and driven
- Project and time management
- Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint)
- Relationship building
- Leadership and team collaboration
- Conflict resolution
- Excellent Verbal and written communication
- Strategic sales and customer success
- High composure in stressful situations
Accomplishments
- Multiple sales performance awards (Spiffs) at Beyond Finance and Done With Debt
- Dean's List recognition for academic excellence
- Scholarship recipient for academic and athletic performance
- Frequently asked to step into higher-level roles for a testament to my adaptability, high performance, and natural leadership
Timeline
Certified Debt Consultant
Done With Debt
11.2025 - 04.2026
Certified Debt Specialist
Beyond Finance
06.2022 - 08.2025
Delivery Driver
Jimmy Johns
11.2018 - 07.2021
Department Head Backup
Kroger
09.2015 - 07.2017
BBA - Marketing
Indiana University East