Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Hallmon

Chicago,IL

Summary

20 years in various career adventures possessing an excellent set of skills in Customer Service. Possesses skills in Call Centers, Sales, Grant Writing, Forklift Driving, record keeping, Scanning, Assembly Line Production, Mentoring, Career Development, Investigation Claims, Research, Small Business Development, Salesforce Management, Training Sales and Marketing, and Facilitating Groups. I am currently pursuing a degree in Paralegal Studies. I also have 5 years’ experience using OMNI sales Software.

Overview

29
29
years of professional experience

Work History

Records Keeping / Customer Research Analyst

The Permanent General Ins
11.2021 - 08.2025
  • Analyzed company flow and determined how the company can improve on the Call Center calls.
  • Helping with time and entering the data would help with improving the call center call flow.
  • Analyze how long a call should last, anticipate any problems with customer service, and how the rep handles the call from start to finish.
  • Do spreadsheets of the AHT, WORKFLOW, ACW, AND HOLD TIME for each representative using Omni Software.
  • Create and maintain databases using Omni software for storing customer research data, ensuring data is organized and easily accessible. Scanned documents
  • Maintain comprehensive records of customer research activities, including methodologies, sources, and results.
  • Organize and manage digital and physical files, ensuring documents are filed correctly and can be retrieved easily.
  • Ensure that all record-keeping practices comply with relevant regulations and industry standards.
  • I have used Omni software to help track sales goals as well as customer responses.

Research Analyst

STERICYCLE (Forrest Solutions)
08.2021 - 11.2021
  • Research and investigate clients’ portfolios to ensure the quality of their contracts and to ensure that they were being billed correctly as well as to investigate any fraud in any accounts.
  • Has done record keeping and organized digital and physical records to ensure easy retrieval and archiving.

Quality Control Analyst

Forrest Solutions (Coinbase Inc)
03.2021 - 08.2021
  • Help clients understand who our high-risk customers are and assist us in identifying customers who pose a heightened risk for money laundering or criminal activity. This is achieved by subjecting high-risk customers to more rigorous review and verification check as well as ongoing monitoring.

Call Center Supervisor

Centene Health
12.2020 - 04.2021
  • Manage Customer Calls By using Omni software
  • Handle Client Inquiry
  • Clients call in for Health Benefits
  • Assure Client Satisfaction
  • Take Customer Payment using Omni software

Call Center Supervisor

Televista
02.2020 - 09.2020
  • Maintain customer calls and handle customer complaints.
  • Maintain a call flow of 150 to 200 calls
  • Ensure customer satisfaction
  • Take customer payments

Records Coordinator (Warehouse)

Chicago Public Schools
06.2019 - 02.2020
  • Organize, file, and maintain student and administrative records, both physical and digital.
  • Look up and mail out former student records.
  • Assisted in the preparation of documents for filing, including sorting, labeling, and organizing.
  • Utilized barcode scanning technology to track and manage inventory and records.
  • Operated forklifts to handle and transport records and materials within the warehouse.
  • Update and manage records in electronic databases, ensuring accuracy and completeness.
  • Store and file student diplomas.
  • Prepare documents for filing by sorting, labeling, and organizing them appropriately.
  • File documents accurately in physical filing systems or electronic databases.
  • Ensure that the records of former and current students are correct.
  • Facilitate former student requests for their records.
  • Prepare and generate reports based on student data and other records for internal and external stakeholders.
  • Archive old records according to retention schedules and school policies.

Food Prep Cook

University of Illinois at Chicago
03.2019 - 06.2019
  • Help prepare meals for the patients of the hospital
  • Helped deliver the food to the patients
  • Made sure kitchen and utensils were cleaned and properly placed before leaving

Parking Liaison

11.2018 - 03.2019
  • Making sure cars are ticketed.
  • Controlling the flow of traffic.
  • Making sure clients of the hospital are being serviced.

Record/ Document Specialist /Financial Analyst

Loyola University
Chicago, IL
06.2017 - 12.2018
  • Accounts Payable
  • Creating invoices
  • Keep track of receipts
  • Documenting payments and receipts along with invoices.
  • Update and manage records in electronic databases, ensuring data accuracy and completeness.
  • Enter financial data, transaction records, and other relevant information into university databases.
  • Organize, file, and maintain financial records and documents, both physical and digital.
  • Assist staff and faculty in retrieving records as needed, ensuring proper authorization.
  • Generate reports on financial performance, budget adherence, and other key metrics.
  • Prepare financial documents for filing by sorting, labeling, and organizing them appropriately.
  • File documents accurately in physical filing systems or electronic databases.

Call Center Supervisor

(DTE Energy) Detroit Gas & Light Service Harris & Harris Ltd
Chicago, IL
12.2017 - 10.2018
  • Maintain customer calls
  • Handle customer complaints
  • Maintain a call flow of 150 to 200 calls
  • Assure customer satisfaction
  • Take customer payments
  • Enrollment or disenrollment of customers for DTE utility services

Claims Call Center Supervisor

Illinois Department of Employment Security
03.2017 - 04.2018
  • Help file unemployment claims.
  • Supervised a team of 15 agents.
  • Helped people certify benefits and investigated fraud claims.

Surveyor

University Of Chicago
Chicago, IL
07.2016 - 08.2017
  • Assist in making surveys and creating payments
  • Making payments to survey takers.

Call Center Representative (Benefit Advisor)

AON Hewitt
Chicago, IL
05.2015 - 06.2016
  • Assist individuals in enrolling in their Health Benefits.
  • Talk to employees to check their eligibility of benefits and advise them either in continuing to retain or change to a different plan.

Call Center Representative

TTC Ameridial
Chicago, IL
02.2015 - 06.2015
  • Assisting in an inbound call center performing both inbound and outbound calls to help individuals find the right school to further their education.

CEO/ Executive Director

Guiding The Future, LTD
Chicago, IL
03.2008 - 01.2015
  • Grant Writing, Training, Business Organizing, Marketing, Account Payables, Accounts Receivables.
  • Created Curriculum and taught Students basic skills to be a mentor outside their regular school.

Regional Sales Manager

AT&T Telecom
04.2006 - 02.2008
  • Travel to the Client site to train people who were not up to their sales potential.
  • Handling the inbound call center, sales, Training, making schedules, and Hiring process.

Navigational Engineer Honorable Discharge

U.S Navy
Great Lakes, IL
06.1996 - 09.2002

Education

A.A - Paralegal Studies

Harold Washington College
Chicago, IL

B.A - Business Administration/Philosophy

Lewis University
Romeoville, IL
01-1999

Skills

  • Customer Service Call Centers, sales, financial analyst, Microsoft, salesforce Customer Relations, Event Planning, Web Design, Sales, Investment, Training Sales and Marketing, Facilitating Groups, Advisor, Nonprofit Organizer, Assembly Line, Payroll, Accounts Receivables, Accounts Payables, Seminar Training, Microsoft Word, Excel, PowerPoint, Lotus, C, Lawson Software, 65wpm, I have 5 years’ experience using OMNI sales Software

Accomplishments

  • Paralegal
  • Non-For-Profit Organizer
  • Salesforce
  • Sales
  • Financial Analyst
  • Customer Service Call Center Supervisor
  • Grant Writer
  • Investigating Claims
  • Research
  • Training in Sales and Marketing
  • Facilitating Groups

Timeline

Records Keeping / Customer Research Analyst

The Permanent General Ins
11.2021 - 08.2025

Research Analyst

STERICYCLE (Forrest Solutions)
08.2021 - 11.2021

Quality Control Analyst

Forrest Solutions (Coinbase Inc)
03.2021 - 08.2021

Call Center Supervisor

Centene Health
12.2020 - 04.2021

Call Center Supervisor

Televista
02.2020 - 09.2020

Records Coordinator (Warehouse)

Chicago Public Schools
06.2019 - 02.2020

Food Prep Cook

University of Illinois at Chicago
03.2019 - 06.2019

Parking Liaison

11.2018 - 03.2019

Call Center Supervisor

(DTE Energy) Detroit Gas & Light Service Harris & Harris Ltd
12.2017 - 10.2018

Record/ Document Specialist /Financial Analyst

Loyola University
06.2017 - 12.2018

Claims Call Center Supervisor

Illinois Department of Employment Security
03.2017 - 04.2018

Surveyor

University Of Chicago
07.2016 - 08.2017

Call Center Representative (Benefit Advisor)

AON Hewitt
05.2015 - 06.2016

Call Center Representative

TTC Ameridial
02.2015 - 06.2015

CEO/ Executive Director

Guiding The Future, LTD
03.2008 - 01.2015

Regional Sales Manager

AT&T Telecom
04.2006 - 02.2008

Navigational Engineer Honorable Discharge

U.S Navy
06.1996 - 09.2002

B.A - Business Administration/Philosophy

Lewis University

A.A - Paralegal Studies

Harold Washington College
Michael Hallmon