Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamed Hamid

South East Coast Demerara,Guyana

Summary

Proven track record in customer service and restaurant management, with experience as Assistant Maitre d' and Specialty Restaurant Manager for Carnival Cruise Lines. Demonstrated ability to enhance guest experiences and streamline operations in high-pressure environments. Strong leadership skills with a focus on team development and operational efficiency.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Carnival Cruise Lines
Miami, FL
02.2024 - Current

Directed operations at II Viaggio, a distinguished specialty restaurant within Carnival. Prior to managing II Viaggio, I worked as Assistant Matra de on my first contract.

Asst General Manager

Hard Rock Cafe
Georgetown, Guyana
11.2021 - 02.2024
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Held Shift meetings
  • Marketing
  • Made sure all customers were satisfied
  • Met with suppliers
  • Comply with Brand Standards
  • Organized and planned company events
  • Budget monthly sales
  • created a daily sales report

Bar Manager

Hard Rock Cafe
Georgetown, Guyana
03.2021 - 07.2021
  • Maintained detailed inventory of bar supplies and stocked work areas.

Server

Hard Rock Cafe
Georgetown, Guyana
01.2021 - 03.2021

Provided exceptional service to high volume of daily customers.

Supervisor

Solar Media Team
Georgetown, Guyana
12.2020 - 01.2021
  • Monitored employee productivity to provide constructive feedback and coaching.

Sales Representative

Solar Media Team
Georgetown, Guyana
07.2020 - 11.2020
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Server

Hard Rock Cafe
Georgetown
05.2019 - 07.2020
  • Provided exceptional service to high volume of daily customers.

Education

Apex Education
06.2017

Skills

  • Customer Interaction I am very good with customer relations
  • Training
  • Managing Staff
  • Making sure the company standards are followed

Timeline

Restaurant Manager

Carnival Cruise Lines
02.2024 - Current

Asst General Manager

Hard Rock Cafe
11.2021 - 02.2024

Bar Manager

Hard Rock Cafe
03.2021 - 07.2021

Server

Hard Rock Cafe
01.2021 - 03.2021

Supervisor

Solar Media Team
12.2020 - 01.2021

Sales Representative

Solar Media Team
07.2020 - 11.2020

Server

Hard Rock Cafe
05.2019 - 07.2020

Apex Education