Michael Haney
Reidsville,NC
Summary
I have been involved with Public Safety for over 15 years and love helping others. I have always been a dependable hard worker. I feel with my supervisory background paired with my knowledge of Communications and CAD Systems I would make a valuable addition to the Southern Software family. I have 15 years of experience using a CAD System and almost 5 years of experience with Southern Software's CAD. I helped build my agency's current Southern Software CAD and have been the administrator maintaining it for the last 4 years. I am very familiar with Southern Software's CAD and how it works. I have attended the last 2 User Conferences and have a deep admiration for Southern Software as a whole. I also love that you are a faith based company to me that speaks volumes about a company. I hope that you will consider me for any possibly openings
Overview
20
20
years of professional experience
1
1
Certification
Work History
Communications Supervisor/DCI TAC/CTO
Piedmont Triad Airport Police Department
03.2022 - Current
- I oversee the 15 Communicators that make up the Communications Unit for the PTI Police Dept.
- In my Supervisory role I maintain the schedule,budget, training records,time sheets and all day to day operations
- I ensure minimum staffing is met and that all communicators are following proper procedure and protocols
- I write and update Policies and procedures
- I built and maintain our Southern Software CAD system that we have been using for many years
- I serve as the TAC for DCI and ensure compliance with all policies from NCIC
- I serve as a Certified Training Officer and train new hires and maintain all training records for my agency
- I maintain service agreements with our vendors
Telecommunicator/DCI TAC
Piedmont Triad Airport Police Department
02.2016 - 03.2022
- I answer calls from tenants and the public at the Airport and provide excellent customer service.
- I also cover radio traffic for parking services, custodial, and Airport Maintenance
- I handle Police and Fire Department Radio Traffic dispatching units to emergency and non emergency calls for service
- I also serve as the DCI-TAC and maintain proper records in compliance of NCIC standards and ensure all users maintain certification.
Emergency Telecommunicator- Assistant Shift Supervisor
Rockingham County 911 Center
05.2009 - 10.2022
- I answer Emergency and Non-Emergency phone calls and process them into a CAD system
- I dispatch the appropriate resources to whatever Emergency arises
- I also assist my Supervisor with running the shift
- During the Supervisor's absence, I run the shift and oversee 6 other employees
- I also am responsible for Training new hires, Filling out Time Sheets for the entire shift, and Disciplinary Actions
- Since 2016 I served in a Part Time capacity only working a few shifts a month
School Age Child Care - Teacher Assistant
Rockingham County Schools (Wentworth Elementary)
06.2004 - 06.2018
- I watched a group of 15-20 kids in an after school daycare setting
- I helped the children with their homework, play games with them and keep them in a safe environment until their parents picked them up
- at the end of my employment period I served in a substitute role and only worked on my free days when needed.
Volunteer Fire Fighter/EMT
Wentworth Volunteer Fire Department
05.2006 - 10.2022
- I respond to medical and fire calls inside my fire district in a volunteer capacity.
- During my time as a Volunteer Firefighter I obtained my NC EMT-B Certification which has since expired but I am working to get back. I also became an Interior Firefighter through the NFPA
Education
High School Diploma -
Rockingham County High School
Wentworth, NC05.2006
Skills
- Policy writing
- Team Development
- Crisis Response
- Emergency communication management
- Schedule Coordination
- Decision-Making
- Incident Response
- Customer Service
- Disaster response coordination
- Problem Resolution
- Performance reviewing
- Idea Development and Brainstorming
Certification
- NC Sheriff Standards Dispatcher
- NC DCI-TAC
- Crisis Intervention Certified Dispatcher
- Certified Training Officer
- FEMA Telecommunicator Emergency Response Taskforce Team Leader
- NIMS ICS 100
- NIMS ICS 200
- NIMS ICS 700
- NIMS ICS 800
- CPR
- NFPA 1403 Firefighter
Timeline
Communications Supervisor/DCI TAC/CTO
Piedmont Triad Airport Police Department
03.2022 - Current
Telecommunicator/DCI TAC
Piedmont Triad Airport Police Department
02.2016 - 03.2022
Emergency Telecommunicator- Assistant Shift Supervisor
Rockingham County 911 Center
05.2009 - 10.2022
Volunteer Fire Fighter/EMT
Wentworth Volunteer Fire Department
05.2006 - 10.2022
School Age Child Care - Teacher Assistant
Rockingham County Schools (Wentworth Elementary)
06.2004 - 06.2018
High School Diploma -
Rockingham County High School
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