Michael Hardy
Tampa ,FL
Summary
Strategic Operations Leader with over 13 years of experience driving organizational growth and efficiency across multi-site healthcare enterprise environments. Proven expert in process improvement, P&L management, and strategic planning to enhance productivity while maintaining strict HIPAA compliance. Talented at leading cross-functional teams and implementing large-scale corporate restructurings to meet enterprise goals.
Overview
15
15
years of professional experience
Work History
Operations Manager
Encore Imaging
Tampa, FL
06.2025 - Current
- Supervised daily workflows to identify and resolve bottlenecks, enhancing operational effectiveness.
- Led cross-functional teams to execute strategic initiatives, resulting in improved service delivery.
- Developed training programs for staff, enhancing operational skills and team productivity.
Practice Administrator
Florida Pain Medicine
Tampa, FL
02.2021 - 12.2024
- Optimized daily practice operations to ensure seamless service delivery and high provider productivity.
- Facilitated transition to paperless new patient onboarding through effective software implementation, streamlining processes.
- Spearheaded vendor negotiations and contract management for cost-effective procurement of medical supplies and equipment
Director of Patient Experience
Physician Partners Of America
Tampa,, FL
02.2019 - 02.2021
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Handled problematic patient escalations to assist lower-level employees and maintain excellent customer service
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Analyzed patient experience data to identify trends and recommend actionable improvements.
Senior Operation Manager
Laser Spine Institute
Tampa , FL
05.2014 - 02.2019
- Standardized clinical operations across seven locations, identifying efficiencies to drive performance metrics aligned with enterprise vision.
- Led organizational transformation and participated in multiple successful large-scale corporate restructurings.
- Forged productive relationships with top leaders to support high-level decision-making and strategic planning
Sales Manger
Laser Spine Institute
Tampa , FL
10.2011 - 05.2014
- Spearheaded the employee review processes to assess performance, build relationships and enhance sales success.
- Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team
- Developed a comprehensive training program for new sales associates
- Provided impactful sales training and motivated sales team members to drive revenue growth
Education
Bachelor of Science - Healthcare Administration
Saint Leo University
Saint Leo, FLSkills
- Strategic Leadership: Operations Management , Strategic Planning , and Project Management
- Business Optimization: Process Improvement , Resource Allocation , and Change Management
- Human Capital: Performance Evaluations , Staff Management , and Professional Development
- Risk & Compliance: HIPAA Compliance , Contract Negotiation , and Quality Assurance
- Sales Strategy: Revenue Growth , New Account Penetration , and Business Development
- Sales Enablement: Sales Training & Coaching , Talent Acquisition/Recruitment , and Performance Reviews
Timeline
Operations Manager
Encore Imaging
06.2025 - Current
Practice Administrator
Florida Pain Medicine
02.2021 - 12.2024
Director of Patient Experience
Physician Partners Of America
02.2019 - 02.2021
Senior Operation Manager
Laser Spine Institute
05.2014 - 02.2019
Sales Manger
Laser Spine Institute
10.2011 - 05.2014
Bachelor of Science - Healthcare Administration
Saint Leo University