Michael Harrington
Edgerton,WI
Summary
Astute and dedicated Shipping and Receiving professional with over 19 years experience. Accustomed to promoting efficient dock functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including planing and executing shipping schedules at a high volume.
Overview
20
20
years of professional experience
Work History
Service Center Manager
RL Carriers
Janesville, WI
07.2022 - Current
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Promoted a positive work culture by fostering open communication channels among team members.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and foster good working relationship to promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operations Manager
R&L Carriers
02.2021 - 07.2022
- Reviewed shift reports to understand current numbers and trends.
- Upheld positive and effective communication among freight handlers and management, reducing miscommunications and missed deadlines.
- Eased team transitions and new employee orientation through effective training and development.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supervised daily operations for the Chicago terminals 1st/3rd shift.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in freight handling.
- Upheld great standards of leadership for employees, consistently leading by example.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed weekly payroll discrepancies.
- Assisted in transition of operations in opening new terminal.
Leadman
R&L Carriers Inc.
03.2013 - 02.2021
- Trained and mentored new employees to enable safe and efficient job performance.
- Work in fast-paced environment while meeting productivity and quality expectations.
- Oversee and optimize work of 45 forklift operators performing high-quality dock work.
- Maintains a clean and well-organized production area to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improve employee performance through coaching and feedback.
- Communicated and coordinated with five departments to verify operational peak performance.
- Loaded/unloaded trucks and used loading tables, loading bars and straps to properly secure items to prevent damage during transportation.
- Directed inbound trailers to shipping doors or designated areas and helped unload and load goods.
- Maintains excellent attendance record, consistently arriving to work on time and immediately ready to work.
- Managed Chicago's 3rd shift line haul operations, directly working with central dispatch.
- Manage Chicago's 3rd shift inbound break operation on a daily basis, coordinating with our outbound and city dispatch to optimize load efficiency.
- Managed Chicago's 2nd shift inbound and city pickup operation.
- Managed Chicago's Canadian outbound dispatch as well as loading and breaking Canadian trailers.
- Managed every dock area at the Chicago terminal, shipping freight to nearly every terminal in the company.
Dockworker
R&L Carriers Inc.
07.2004 - 03.2013
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Operated forklift, electric pallet jacks and hand held jack to strip and load trailers.
Education
High School Diploma -
DeLaSalle Institute
Chicago, IL05.2003
Skills
- Operational Excellence
- Service Quality Assurance
- Payroll
- Staff Supervision
- Project Planning
- Staff Management
- Excellent Communication
- Analytical Skills
- Continuous Improvement
- Team Leadership
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Service Center Manager
RL Carriers
07.2022 - Current
Operations Manager
R&L Carriers
02.2021 - 07.2022
Leadman
R&L Carriers Inc.
03.2013 - 02.2021
Dockworker
R&L Carriers Inc.
07.2004 - 03.2013
High School Diploma -
DeLaSalle Institute