Summary
Overview
Work History
Education
Skills
Timeline
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Michael Harris

DESOTO,TX

Summary

Skilled in customer service and data entry, I excelled at Al-Jann Trucking by managing high-stress dispatching situations, enhancing data accuracy for fleet tracking, and significantly improving customer satisfaction. Demonstrated exceptional decision-making and active listening, contributing to efficient schedule management and positive client interactions across roles.

Overview

24
24
years of professional experience

Work History

Dispatcher

Al-Jann Trucking
06.2017 - 12.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Delivery Driver

Dine Rite LLC
08.2011 - 05.2017
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Call Center Representative

Alliance Data
09.2005 - 08.2011
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Customer Service Representative

Hotels.com
08.2000 - 05.2005
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Best Buy
08.1999 - 08.2000
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

South Oak Cliff High School
Dallas, TX
05-2000

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatching procedures
  • Schedule management

Timeline

Dispatcher

Al-Jann Trucking
06.2017 - 12.2023

Delivery Driver

Dine Rite LLC
08.2011 - 05.2017

Call Center Representative

Alliance Data
09.2005 - 08.2011

Customer Service Representative

Hotels.com
08.2000 - 05.2005

Customer Service Representative

Best Buy
08.1999 - 08.2000

High School Diploma -

South Oak Cliff High School

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Michael Harris