Michael Harris
Largo
Summary
Hardworking restaurant manager/server with several years overseeing high-traffic establishments. Talented at managing diverse teams of service personnel. Comfortable taking responsibility for dining room performance and quality of service.
Overview
10
10
years of professional experience
Work History
Restaurant Manager/Server
Backwaters on Sand Key
Clearwater Beach
04.2020 - 05.2025
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected dining and serving areas for cleanliness and proper setup.
- Money handling, and cleaning roles to facilitate restaurant operations.
- Ensure high quality guest experience
- Developed strategies for improved operational efficiency and customer satisfaction.
Server
Columbia Restaurant
Clearwater Beach
12.2018 - 04.2021
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
Restaurant Manager/Server
Hanks Pasta Bar
Alexandria
09.2015 - 10.2018
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Education
Some College (No Degree) - Psychology
Georgia Southern University
Statesboro, GASkills
- Staff scheduling
- Food safety
- Customer service
- Operational efficiency
- Conflict resolution
- Employee training
- Menu knowledge
- Quality assurance
Languages
Spanish
Limited
Swahili
Limited
Timeline
Restaurant Manager/Server
Backwaters on Sand Key
04.2020 - 05.2025
Server
Columbia Restaurant
12.2018 - 04.2021
Restaurant Manager/Server
Hanks Pasta Bar
09.2015 - 10.2018
Some College (No Degree) - Psychology
Georgia Southern University