Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Harris

Miami,FL

Summary

Highly professional with comprehensive experience in front desk concierge roles. Demonstrates strong understanding of customer service, communication and problem-solving skills essential for managing front-desk operations. Proven ability to create welcoming environments for guests, effectively handle administrative duties and uphold high standards of the organization. Previous work resulted in enhanced guest satisfaction and improved operational efficiency.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education

Work History

Front Desk Concierge

5th Avenue
Miami, FL
05.2023 - Current
  • Greeted guests warmly and ensured a welcoming atmosphere.
  • Assisted guests with inquiries and resolved issues promptly.
  • Handled phone calls and directed them to appropriate departments.

Grill Cook

Wendy's
Miami, FL
04.2024 - 02.2025
  • Prepared and grilled menu items according to company standards.
  • Maintained cleanliness and organization of the grill area.
  • Monitored cooking times to guarantee proper food quality.
  • Collaborated with team members to streamline kitchen operations.

Customer Service Representative

Park Capital Partners
Miami, FL
07.2023 - 03.2024
  • Assisted clients with inquiries regarding investment products and services.
  • Educated clients on account management tools and resources available to them.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Miami Norland Senior High School
Miami, FL

Skills

  • Guest relations
  • Front desk operations
  • Conflict resolution
  • Attention to detail
  • Problem solving

Timeline

Grill Cook

Wendy's
04.2024 - 02.2025

Customer Service Representative

Park Capital Partners
07.2023 - 03.2024

Front Desk Concierge

5th Avenue
05.2023 - Current

Miami Norland Senior High School
Michael Harris