Michael Harrison
Henderson,NV
Summary
Dynamic leader with a proven track record at UniFirst Corp, adept in operations management and team collaboration. Excelled in enhancing client satisfaction and expanding the client base through strategic initiatives and effective mentorship. Skilled in security protocols and incident reporting, achieving significant improvements in safety and service delivery.
Overview
31
31
years of professional experience
Work History
District Service Manager
UniFirst Corp
01.1992 - 12.2010
- Evaluated emerging industry trends regularly, adapting services offerings as necessary to stay ahead of competitors.
- Increased departmental revenue by identifying upselling opportunities during routine maintenance visits.
- Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
- Mentored junior staff members on best practices in client engagement, promoting professionalism across the entire team.
- Ensured compliance with all relevant safety regulations throughout daily operations, minimizing risk exposure for both employees and customers alike.
- Managed a team of route salesman, ensuring proper training and adherence to company policies and procedures.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Played an instrumental role in expanding the client base through targeted marketing initiatives and outreach efforts.
- Overhauled inventory management practices, reducing stock shortages while maintaining optimal inventory levels at all times.
- Established a continuous improvement culture within the team, leading to ongoing enhancements in service delivery.
Security Officer
The Hilton
06.1980 - 10.1992
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
No Degree - Law Enforcement
United States Air Force
United States06-1980
GED -
GED
Las Vegas06-1978
Skills
- Team collaboration
- Report writing
- Staff training and development
- Incident reporting
- Coaching and mentoring
- Security guard license
- Conflict resolution
- General security
- Operations management
- Law Enforcement
- Entry Controller to nuclear weapons storage area
Timeline
District Service Manager
UniFirst Corp
01.1992 - 12.2010
Security Officer
The Hilton
06.1980 - 10.1992
No Degree - Law Enforcement
United States Air Force
GED -
GED
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