Timothy Moore
Lithia,FL
Summary
I'm an energetic and engaged District Service Manager with expertise in team collaboration, operations management, and customer service. Proven track record of enhancing customers experience, associate development and retention. A leader of leaders resulting in improved operational efficiency, top Maintenance metrics and customer satisfaction. The Tampa District has been and remains a top performing District in the Southeast Region.
Overview
40
40
years of professional experience
Work History
District Service Manager
Penske Truck Leasing
Tampa, FL
01.2010 - Current
- Mentored and trained team members on best practices for vehicle maintenance and customer interaction.
- Coordinated cross-functional teams to streamline communication between service departments and clients.
- Ensure compliance with safety regulations, leading initiatives to promote a culture of safety within the organization.
- Enhanced customer retention through proactive engagement strategies and resolution of service-related issues.
- Managed vendor relationships to optimize parts procurement and maintain inventory accuracy for services provided.
- Lead and support a team of BSM's, ensuring proper training and adherence to company policies and procedures.
- Effectively managed escalations from customers regarding service issues, bringing matters to swift resolution while preserving relationships Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
- Opened and support 3 on-site locations and 2 Captive branches.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Branch Service Manager
Penske Truck Leasing
Lakeland, FL
05.2008 - 01.2010
- Led branch operations, ensuring compliance with safety standards and company policies. Focused on Team development.
- Learn new customer base. This role included two captive locations which helped my development in regards to strategic thinking, being a manager of managers and overall growing my leadership skills.
Branch Service Manager
Penske Truck Leasing
Tampa, FL
02.2003 - 05.2008
- Learned the team through engagement. Build trusting relationships with the team, the customer base, and our vendor network.
- Managed staff performance, conducting regular training sessions to enhance skills and service quality.
- Fostered a collaborative team environment, promoting communication and teamwork among staff members.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Diesel Tech 1
Penske Truck Leasing
Tampa, FL
05.2000 - 02.2003
Diesel Tech 1
Rollins Truck Leasing
Tampa, FL
05.1999 - 05.2000
Diesel Tech 1
UPS Truck Leasing
Tampa, FL
01.1993 - 05.1999
- Diagnosed and repaired diesel engine issues to ensure optimal vehicle performance.
- Conducted routine maintenance on fleet vehicles, enhancing reliability and safety standards.
- Utilized diagnostic tools to efficiently identify mechanical failures and troubleshoot systems.
- Trained junior technicians on best practices for diesel maintenance and repair techniques.
Diesel Mechanic/Field Service Manager
Carr Brothers Food
Plant City, FL
01.1986 - 09.1992
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on fleet vehicles, enhancing operational efficiency and safety.
- Replaced faulty components using specialized tools and equipment to minimize downtime.
- Earned the role of Service Manager after 2 years of employment.
Education
High School Diploma -
East Bay High School
Apollo Beach, FLSkills
- Team collaboration
- Staff training and development
- Coaching and mentoring
- Conflict resolution
- Operations management
- Positive attitude
- Problem-solving
- Customer service
- Reliable and responsible
- Multitasking and organization
- Goal oriented
- Workplace safety
- Trustworthy and honest
- Relationship building
Timeline
District Service Manager
Penske Truck Leasing
01.2010 - Current
Branch Service Manager
Penske Truck Leasing
05.2008 - 01.2010
Branch Service Manager
Penske Truck Leasing
02.2003 - 05.2008
Diesel Tech 1
Penske Truck Leasing
05.2000 - 02.2003
Diesel Tech 1
Rollins Truck Leasing
05.1999 - 05.2000
Diesel Tech 1
UPS Truck Leasing
01.1993 - 05.1999
Diesel Mechanic/Field Service Manager
Carr Brothers Food
01.1986 - 09.1992
High School Diploma -
East Bay High School