Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Michael Hartz

Newberg,OR

Summary

Detail-oriented customer service representative with a focus on transaction accuracy and problem resolution. Experienced in handling cash and credit transactions while ensuring customer satisfaction and adherence to safety protocols. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

8
8
years of professional experience

Work History

Cashier

Grocery Outlet (Bebold llc)
Newberg, OR
09.2024 - 06.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Handled cash, credit, and debit transactions accurately during busy shifts.
  • Bagged purchased items carefully to ensure safe transport for customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Delivery Driver

G-Force Delivery
Tualatin, Oregon
08.2020 - 06.2021
  • Delivered packages to various locations within designated time frames.
  • Inspected vehicles for safety and functionality on a regular basis.
  • Loaded and unloaded packages to prevent damage during transit.
  • Adhered to all safety protocols and traffic regulations while driving.
  • Utilized map programs and GPS systems to navigate routes efficiently.
  • Maintained vehicle by checking gas, oil, and water levels routinely.
  • Communicated with dispatch regarding any delays or issues encountered on routes.
  • Cleaned interior and exterior of delivery vehicle as needed at end of shift.

Pizza Delivery Driver

Abby's Legendary Pizza
Newberg, OR
05.2019 - 07.2020
  • Ensured timely delivery of pizzas to various neighborhoods while adhering to strict schedules.
  • Managed cash and credit transactions accurately during each delivery.
  • Conducted thorough inspections of delivery vehicle for operational safety and reliability.
  • Resolved customer complaints with professionalism to enhance delivery satisfaction.
  • Loaded delivery vehicle with orders, verifying accuracy before departure.
  • Followed proper sanitation protocols when handling food products.
  • Analyzed customer addresses to determine optimal delivery routes.
  • Maintained positive demeanor and diplomacy in interactions with customers and team members.

Delivery Driver

Safeway.com
Tigard, Oregon
05.2017 - 07.2018
  • Delivered groceries to customers' homes in a timely manner.
  • Managed delivery routes for efficient and safe transportation.
  • Communicated with customers regarding delivery schedules and special instructions.
  • Loaded and unloaded groceries while ensuring order accuracy.
  • Maintained vehicle cleanliness and ensured proper maintenance checks.
  • Assisted with customer inquiries and resolved delivery issues promptly.
  • Utilized mobile apps for real-time navigation and communication updates.
  • Followed safety protocols to ensure secure handling of food items.
  • Managed customer complaints in a professional manner.
  • Resolved discrepancies between store invoices and customer orders.
  • Performed pre-trip inspections before starting routes each day.
  • Adhered to company policies and procedures when delivering goods.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Education

Some College (No Degree) - Math And Writing

Portland Community College
Portland, OR

Skills

  • Point-of-sale systems
  • Cash handling
  • Customer relationship management
  • Team collaboration
  • Complaint resolution
  • Attention to detail
  • Effective communication
  • Problem solving
  • Time management

Affiliations

  • Writing Fiction
  • Playing Guitar
  • Martial Arts(Akido)

References

References available upon request.

Timeline

Cashier

Grocery Outlet (Bebold llc)
09.2024 - 06.2025

Delivery Driver

G-Force Delivery
08.2020 - 06.2021

Pizza Delivery Driver

Abby's Legendary Pizza
05.2019 - 07.2020

Delivery Driver

Safeway.com
05.2017 - 07.2018

Some College (No Degree) - Math And Writing

Portland Community College

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