Michael Heck
Roanoke,VA
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
O'Charley's Restaurant
Christiansburg, VA
03.2014 - 07.2024
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06-1978
Skills
- Schedule Management
- Financial Administration
- Supply Chain Management
- Expense Control
- Staff Supervision
- P&L Management
- Leadership and team building
- Budgeting and cost control strategies
- Employee Scheduling
Accomplishments
- Received General Manager of the year recognition in 2019 for outstanding performance.
Certification
- ServSafe certification in January 2024.
Timeline
General Manager
O'Charley's Restaurant
03.2014 - 07.2024
High School Diploma -
William Fleming High School
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