Michael Henderson
Memphis,TN
Summary
Driven Amazon Associate with a proven track record in enhancing customer satisfaction and team leadership. Excelled in fostering an inclusive environment, promoting continuous learning, and implementing data-driven strategies. Skilled in MS Office and complex problem-solving, significantly improving business performance. Demonstrates exceptional relationship-building and decision-making abilities, contributing to a high-performing workforce.
Overview
4
4
years of professional experience
Work History
Amazon Associate
Amazon
02.2020 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Assisted in recruiting top talent for various positions within the company, contributing to a high-performing workforce capable of meeting business goals effectively.
Education
Kirby High School
Memphis, TNSkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Leadership Qualities
- Workplace Safety
- Computer Skills
- Attention to Detail
- Time Management
- Relationship Building
- Complex Problem-Solving
- Decision-Making
- Courteous and Professional
- Oral communication
- Work Planning and Prioritization
- New Hire Training
- Data Entry
- MS Office
- Order Fulfillment
- Performance Improvement
- Cross-Functional Teamwork
- Research abilities
Timeline
Amazon Associate
Amazon
02.2020 - Current
Kirby High School