Michael Henry
Valley Stream,NY
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. While offering 2.5 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning, and computer literacy.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Target
10.2022 - Current
- Monitored cash drawers in 30 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Teaching Assistant
Valley Stream Central High School
02.2022 - 06.2023
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Worked alongside the teacher to teach a class of around 20 students the concept of STEM
Education
Associate of Applied Science - Cyber Security
Nassau Community College
Garden City, NY03-2026
High School Diploma -
Valley Stream Central High School
Valley Stream, NY07-2023
Skills
- Complaint resolution
- Hospitality services
- Workflow management
- Operations
- Conflict management
- Performance improvement
- Listening skills
- Team supervision
- Problem-solving skills
- Customer service
- Goals and performance
Accomplishments
- Supervised team of 65+ Team Members.
- Achieved an increase in productivity by teaching and correcting proper procedure with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Designing and Printing 3D Models
- Drone Piloting
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Automotive Enthusiast
- I enjoy helping others and giving back to the community
- Auto Repair/Restoration
Timeline
Front End Supervisor
Target
10.2022 - Current
Teaching Assistant
Valley Stream Central High School
02.2022 - 06.2023
Associate of Applied Science - Cyber Security
Nassau Community College
High School Diploma -
Valley Stream Central High School
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