Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Michael Henry

Valley Stream,NY

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. While offering 2.5 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning, and computer literacy.

Overview

3
3
years of professional experience

Work History

Front End Supervisor

Target
10.2022 - Current
  • Monitored cash drawers in 30 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Teaching Assistant

Valley Stream Central High School
02.2022 - 06.2023
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Worked alongside the teacher to teach a class of around 20 students the concept of STEM

Education

Associate of Applied Science - Cyber Security

Nassau Community College
Garden City, NY
03-2026

High School Diploma -

Valley Stream Central High School
Valley Stream, NY
07-2023

Skills

  • Complaint resolution
  • Hospitality services
  • Workflow management
  • Operations
  • Conflict management
  • Performance improvement
  • Listening skills
  • Team supervision
  • Problem-solving skills
  • Customer service
  • Goals and performance

Accomplishments

  • Supervised team of 65+ Team Members.
  • Achieved an increase in productivity by teaching and correcting proper procedure with accuracy and efficiency.

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Designing and Printing 3D Models
  • Drone Piloting
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Automotive Enthusiast
  • I enjoy helping others and giving back to the community
  • Auto Repair/Restoration

Timeline

Front End Supervisor

Target
10.2022 - Current

Teaching Assistant

Valley Stream Central High School
02.2022 - 06.2023

Associate of Applied Science - Cyber Security

Nassau Community College

High School Diploma -

Valley Stream Central High School
Michael Henry