MICHAEL HENTZEN
HOWELL,MI
Summary
Proven QA Analyst with a track record of enhancing software quality at RealGreen by WorkWave, leveraging agile methodology and continuous improvement to boost operational efficiency. Excelled in test case development and fostered strong development team collaboration. Achieved significant reductions in error rates through meticulous defect logging and regression testing.
Overview
11
11
years of professional experience
Work History
QA Analyst
RealGreen by WorkWave
01.2015 - 02.2025
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Lawn Technician
Trugreen
03.2014 - 11.2014
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Maintained and serviced lawn care equipment to enhance longevity.
Education
No Degree - Application Development
Rasmussen
OnlineHigh School Diploma -
Howell High School
Howell, MI05-2009
Skills
- Agile methodology
- Test case development
- User acceptance testing
- Software quality assurance
- Continuous improvement
- Development team collaboration
- Defect logging
- Regression testing
Timeline
QA Analyst
RealGreen by WorkWave
01.2015 - 02.2025
Lawn Technician
Trugreen
03.2014 - 11.2014
No Degree - Application Development
Rasmussen
High School Diploma -
Howell High School
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