Michael Hernandez
Rialto,CA
Summary
As a dedicated management professional, I have a proven track record of effectively supervising staff and assembling strong teams. My history includes consistently achieving sales goals through vigilant monitoring of employee performance and providing guidance on effective sales techniques. Additionally, I possess the skills necessary to address complex issues and implement proactive operational changes.
Overview
6
6
years of professional experience
Work History
Sales Manager
Staples
07.2023 - Current
- Responsible for leading a team of 15-20 staff members in a professional retail environment
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Ensure that all customer-facing issues related to retail and services are handled with appropriate escalation procedures
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Geek Squad Supervisor
Best Buy
01.2021 - 07.2023
- Excellent communication skills with clients, including advanced problem-solving skills for clients facing issues, and a proven track record of proficiency with de-escalation techniques
- Delivered expert technical assistance to customers, troubleshooting software and hardware issues via in-person, phone, email, and remote assistance, maintaining an 85% first-call issue resolution rate.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
AT&T Vendor provided consultant
Best Buy
01.2019 - 01.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
Apple Pro
Best Buy
02.2018 - 01.2019
- Contributed to team success by consistently meeting or exceeding performance metrics in sales and service quality.
- Delivered comprehensive training sessions for new employees, sharing expert knowledge on Apple product repairs and customer service techniques.
- Conducted workshops for new Apple product users, fostering a supportive learning environment for all participants.
Education
Bachelor of Science - CRIMINAL JUSTICE
California Baptist University
Riverside, CA12.2022
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Sales expertise
- Sales Presentations
- Sales operations
Timeline
Sales Manager
Staples
07.2023 - Current
Geek Squad Supervisor
Best Buy
01.2021 - 07.2023
AT&T Vendor provided consultant
Best Buy
01.2019 - 01.2021
Apple Pro
Best Buy
02.2018 - 01.2019
Bachelor of Science - CRIMINAL JUSTICE
California Baptist University