Michael Herold
Clarksville,TN
Summary
Dynamic F&I Manager with a proven track record at Wyatt Johnson, driving customer satisfaction and achieving $1.4 million in annual gross profit. Expert in cash flow management and skilled in utilizing multiple CRMs, I excel in training teams and enhancing product offerings to foster long-term client relationships.
Overview
20
20
years of professional experience
Work History
F&I Manager
Wyatt Johnson
Clarksville, TN
06.2024 - Current
- Analyzed customer financing options to enhance vehicle purchase experience.
- Developed and presented F&I product offerings to maximize customer satisfaction.
- Ensured compliance with federal regulations and company policies during transactions.
- Trained sales team on F&I processes and benefits of financing products.
- Made a gross profit of 1.4 million per year
Sales Manager
Wyatt Johnson
Clarksville, TN
10.2018 - 06.2024
- Led sales team to exceed quarterly targets through strategic planning and targeted outreach.
- Developed training programs enhancing product knowledge and sales techniques for new hires.
- Analyzed market trends, adjusting strategies to optimize performance and increase market share.
- Established key customer relationships, fostering long-term partnerships and repeat business opportunities.
Salesman
Wyatt Johnson
Clarksville, TN
03.2016 - 10.2018
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and target demographics effectively.
- Collaborated with team members to create tailored sales presentations addressing client needs.
- Implemented effective sales strategies that increased product visibility and brand recognition.
Helicopter Mechanic
DynCorp
Clarksville, TN
01.2012 - 06.2018
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with engineering teams to integrate new technologies into maintenance procedures.
- Oversaw inventory management of tools and parts, optimizing supply chain operations.
- Ensured documentation accuracy for maintenance records, supporting regulatory compliance audits.
Helicopter Mechanic
US Army
Ft. Campbell
01.2006 - 01.2012
- Conducted thorough inspections and diagnostics on helicopter systems and components.
- Performed routine maintenance, ensuring compliance with safety regulations and protocols.
- Led troubleshooting efforts for mechanical issues, improving repair response times.
- Mentored junior mechanics in best practices for maintenance and repair tasks.
Education
Accounting
University of Phoenix
Tempe, AZSkills
- Customer satisfaction
- Customer relations
- Software utilization
- Cash flow management
- Have worked with multiple CRMs throughout my career
- Expert on the menu presentation process
Timeline
F&I Manager
Wyatt Johnson
06.2024 - Current
Sales Manager
Wyatt Johnson
10.2018 - 06.2024
Salesman
Wyatt Johnson
03.2016 - 10.2018
Helicopter Mechanic
DynCorp
01.2012 - 06.2018
Helicopter Mechanic
US Army
01.2006 - 01.2012
Accounting
University of Phoenix