Summary
Overview
Work History
Education
Skills
Timeline
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Michael Hess

Rochester,United States

Summary

Eagle Scout, with a proven work ethic, and a promoter of positivity. Works well individually or as a team. With 4+ years of work experience, has big aspirations and works hard to atain them. Focused and driven, makes quick work of detailed tasks. Solution based thinker and creativity-driven. Quick and professional writer. 4 years of French 4 years of Concert/Marching Band 2 years of Lacrosse 2 years of Theater Education.

Overview

5
5
years of professional experience

Work History

Barista, Food Runner, Host

Forager Brewery
11.2020 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Customer service, Bilingual Sales Associate

Hennes and Mauri
08.2020 - Current
  • Merchandising
  • Organization Public speaking
  • Teamwork Cleaning techniques
  • Writing, Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Processed returns and exchanges in line with store policies
  • Supported company mission and positive store culture through honesty, integrity, diversity and high-quality customer experiences
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Promoted loyalty programs during customer interactions
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
  • Summary
  • Skills
  • Experience
  • Counted Registers for closing procedures

Barista

Fiddlehead Coffee
07.2022 - 07.2023
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Food Service Worker

Fresh Thyme
12.2018 - 12.2019
  • Performed sanitation, customer service, and food prep work in a kitchen and deli se ing
  • Dismantled and cleaned deli equipment to maintain sanitary workspace and prevent contamination
  • Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks
  • Followed procedures for slicing, weighing, and labeling products for sale
  • Obtained certification in food safety and sanitation and consistently complied with regulations.

Education

Bachelor of Arts - Liberal Arts & Sciences with, Communications

Rochester Community and Technical College
Rochester, Minnesota

High School Diploma -

John Marshall High School
Rochester, Minnesota

No Degree -

Rochester Community And Technical College
Rochester, MN
2022

Skills

  • Food Running
  • Cash Handling
  • Beverage Preparation
  • Food Preparation

Timeline

Barista

Fiddlehead Coffee
07.2022 - 07.2023

Barista, Food Runner, Host

Forager Brewery
11.2020 - Current

Customer service, Bilingual Sales Associate

Hennes and Mauri
08.2020 - Current

Food Service Worker

Fresh Thyme
12.2018 - 12.2019

Bachelor of Arts - Liberal Arts & Sciences with, Communications

Rochester Community and Technical College

High School Diploma -

John Marshall High School

No Degree -

Rochester Community And Technical College

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Michael Hess