Michael Hinterthuer
Appleton,WI
Summary
Detail-oriented professional with a strong background in delivery, sales, and store management. Recognized for building relationships, training new drivers, and adhering to safety protocols, ready to drive operational and sales success.
Overview
30
30
years of professional experience
Work History
Driver
Complete Office of Wisconsin
Appleton, WI
03.2008 - Current
- Ensured timely delivery of office supplies to various locations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Adhered to safety protocols during transport and loading processes.
- Assisted in optimizing delivery routes for enhanced efficiency.
- Trained new drivers on operational procedures and safety standards.
- Collaborated with warehouse staff to streamline loading operations.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
Store Manager
The Men's Wearhouse
Appleton, WI
08.2000 - 03.2008
- Led daily store operations, ensuring exceptional customer service and product presentation.
- Managed inventory control, optimizing stock levels to reduce shrinkage and improve turnover.
- Trained and mentored staff on sales techniques, product knowledge, and customer engagement strategies.
- Developed and implemented visual merchandising standards to enhance customer experience and drive sales.
- Maintained compliance with company policies, operational procedures, and health regulations to ensure safety standards.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sales Associate
Colder's
Oak Creek, WI
03.1999 - 08.2000
- Exceeded sales targets by cultivating customer relationships and providing tailored product recommendations.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Assistant Store Manager
The Men's Wearhouse
Greenfield, WI
08.1996 - 03.1999
- Supervised daily operations, ensuring efficient workflow and adherence to store policies.
- Trained and developed staff, fostering a collaborative team environment and enhancing service quality.
- Coordinated visual merchandising efforts, optimizing product displays to enhance customer engagement and drive sales.
- Managed customer inquiries and resolved issues promptly, maintaining high levels of satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
No Degree - Finance
University of Wisconsin
Whitewater, WIHigh School Diploma -
Harold S Vincent
Milwaukee, WI06-1989
Skills
- Time management
- Valid Driver's license
- Customer service
- Punctual and reliable
- Relationship building
- Attention to detail
Timeline
Driver
Complete Office of Wisconsin
03.2008 - Current
Store Manager
The Men's Wearhouse
08.2000 - 03.2008
Sales Associate
Colder's
03.1999 - 08.2000
Assistant Store Manager
The Men's Wearhouse
08.1996 - 03.1999
No Degree - Finance
University of Wisconsin
High School Diploma -
Harold S Vincent