Michael Hoerr
Gainesville,TX
Summary
Dynamic leader with a proven track record , enhancing customer satisfaction and driving sales growth through innovative marketing tactics and exceptional client service. Leveraged social media control and project estimating to exceed business targets, demonstrating a unique blend of technical expertise and collaborative spirit. Achieved significant achievements without relying on numerical percentages, showcasing a confident approach to capital pursuit and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Owner
Smart NRG
Dallas, TX
10.2019 - Current
- Implemented strategies designed to improve overall customer experience levels.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Interacted directly with stakeholders across multiple departments in order to meet objectives.
Director of Sales
Avere Systems
Dallas, Texas
07.2012 - 09.2019
- Attended trade shows, conferences and industry events to promote the company's brand image.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Analyzed sales statistics to identify areas of improvement and implement corrective actions.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Senior Account Executive
3 Par
Dallas, TX
11.2007 - 07.2012
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Identified new business opportunities through market research and analysis.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Arts - American History/Political Science
University of San Diego
San Diego, CA06-1994
Skills
- Marketing tactics
- Social media control
- Capital pursuit
- Project estimating
- Client service
- Regulatory compliance
Affiliations
- Cattle Rancher
- Team Roper
- Dog Lover
- Avid Skiier
- Golfer
Timeline
Owner
Smart NRG
10.2019 - Current
Director of Sales
Avere Systems
07.2012 - 09.2019
Senior Account Executive
3 Par
11.2007 - 07.2012
Bachelor of Arts - American History/Political Science
University of San Diego