Michael Hortman
Las Vegas,NV
Summary
Dedicated server with exceptional customer service skills, adept at cash handling and suggestive selling. Proven ability to manage high-volume service while maintaining guest satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
America Restaurant
Las Vegas, NV
04.2021 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed table assignments and ensured timely delivery of food and beverages.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sams Club
Fulfillment Associate
Jacksonville, FL
08.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Server
Ruby Tuesday
Jacksonville, FL
11.2003 - 01.2021
- Collaborated with kitchen staff to coordinate menu specials and optimize workflow.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Suggestive selling
- Ordering procedures
Certification
- Food Handlers Safety Training Card-Southern Nevada Health District
- Nevada Alcohol Education Card
Timeline
Server
America Restaurant
04.2021 - Current
Sams Club
Fulfillment Associate
08.2020 - 01.2021
Server
Ruby Tuesday
11.2003 - 01.2021