Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael House

Charlotte,NC

Summary

Motivated customer service professional with experience in billing, payment processing, cash handling, and front desk support. Recognized for strong team working skills, communication skills, and the ability to manage customer concerns while maintaining a positive attitude.

Overview

10
10
years of professional experience

Work History

Hotel Front Desk Supervisor

Hilton Garden Inn Hotel
Charlotte, NC
01.2024 - Current
  • Supervised front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored new staff on hotel policies and customer service standards.
  • Managed scheduling and shift assignments to optimize staffing levels for peak times.
  • Resolved guest complaints promptly, enhancing overall experience and loyalty.

Customer Service Executive

Courtyard by Marriott
Charlotte, NC
01.2021 - 02.2022
  • Welcomed customers to the front desk and engaged in friendly conversations while conducting check-in processes.
  • Managed incoming calls, scheduled bookings, and directed clients to appropriate departments.
  • Facilitated successful front desk operations for a high-volume hotel.
  • Worked with colleagues to address and resolve any customer needs and concerns.
  • Handled cash, card, and electronic payments accurately while maintaining balanced daily transactions.
  • Assisted customers with account inquiries, billing questions, and general service concerns.

Professional Car Detailer

Enterprise Rent-A-Car
Charlotte, NC
08.2016 - 06.2019
  • Inspected vehicles to verify their pristine appearance for the customer.
  • Washed and vacuumed a wide range of vehicles each day.
  • Cleaned cars both externally and internally by hand or with the use of an automatic equipment.
  • Maintained pickup of customers or groups to the facility to pick up or drop off their vehicles.
  • Led quality control inspections and implemented systematic cleaning protocols, resulting in consistent client satisfaction and repeat business.

Education

High School - undefined

West Charlotte High School
Charlotte, NC
06.2019

Skills

  • Customer Service
  • Communication Skills
  • Multitasking
  • Attention to Detail
  • Phone Etiquette
  • Data Entry

Timeline

Hotel Front Desk Supervisor

Hilton Garden Inn Hotel
01.2024 - Current

Customer Service Executive

Courtyard by Marriott
01.2021 - 02.2022

Professional Car Detailer

Enterprise Rent-A-Car
08.2016 - 06.2019

High School - undefined

West Charlotte High School
Michael House